Retry payments get a fatal error

  • Resolved David Mosterd

    (@davidmosterd)


    1 year, 8 months ago

    Hi,

    We use the latest versions of WooCommerce and WooCommerce Subscriptions alongside this plugin. Recently we see this error: 

    ...(subscription payment retry) failed to finish processing due to the following error: Uncaught Error: Call to undefined function wc_get_notices() in wp-content/plugins/woocommerce-gateway-paypal-powered-by-braintree/includes/class-wc-gateway-braintree.php:1637

    Now, it looks like WooCommerce explicitly requires you to load the notices functions by requiring this file:

    include_once WC_ABSPATH . 'includes/wc-notice-functions.php';

    I am not sure, but it seems this does only happen on the frontend and in a cart situation. Maybe this is not triggered with this retry? We are on a cron while doing this.

    Can you shed some light on this? Causing some serious issues on our side.
    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @davidmosterd ??

    Thank you for contacting Woo support!

    Retry payments get a fatal error

    Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done, along with the site’s System Status Report (SSR).

    Furthermore, kindly make sure the Debug mode is enabled, as described here, and include the logs to help us troubleshoot.

    We will be able to help you further there.

    Thread Starter David Mosterd

    (@davidmosterd)

    I have no idea what to do… I tried but it’s not working? How do I get you guys to have a look at this?

    Saif

    (@babylon1999)

    Hello @davidmosterd,

    I have no idea what to do… I tried but it’s not working? How do I get you guys to have a look at this?

    I can imagine how frustrating it must be to see potential revenue slipping away due to technical issues. Can you please share more details about the specific part of the support form submission process that’s giving you trouble?

    Look forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)
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