Hello,
Thank you for contacting MyThemeShop and sorry for any inconvenience that might have been caused due to that.
We would love to sort that for you. But, for that, we have to refer you to our technical/development team that are in a better position to handle queries like these. They are available 24×7 at our support forum to sort theme, plugin, or setup issues.
Please register for free by following this link:
https://mythemeshop.com/#signup
Once logged in, could you please open a new thread by following this tutorial:
https://community.mythemeshop.com/topic/13203-read-first-support-policy-for-free-plugins/
We handle all our theme/plugin related help through our support forums.
One of our moderators will definitely help you. You do not need to register separately for the forums, you can just login to your member’s account on mythemeshop.com and you will be logged in automatically in the support forums. Or, you can log in with your MyThemeShop username and password on the forum too.
Looking forward to help you. Thank you.
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