retention period can’t be changed

  • Resolved french2webdesign

    (@french2webdesign)


    3 years, 5 months ago

    Hi,

    I have some “miscellaneous” cookies, of which no automatic retention period has been filled out, so it is blank in the cookies table for the visitor.

    I manually fill out the “retention period”, and it saves correctly in the back-end. However, in the front-end, it does not show. It just keept that table cell blank, even after thoroughlyt clearing all caches.

    How can this be solved ?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Aert Hulsebos

    (@aahulsebos)

    Hi @french2webdesign,

    Could you share your policy? I will have a look on cookiedatabase.org, and see if we can just fill those in and another sync will be enough.

    regards Aert

    Thread Starter french2webdesign

    (@french2webdesign)

    Hi,

    So does this mean that the function to manually change the retention period in complianz is broken ?

    Here is the cookie policy, see under “misc”, thanks :
    https://www.vyncke.com/cookie-policy-eu/

    regards

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @french2webdesign,

    I’ve just tested this functionality and it works on my end. Could you attempt the following steps?

    – Under Cookie descriptions in the Wizard, re-sync with CookieDatabase once.
    – Upon completion, enlarge the Cookie you wish to edit and make your changes. Ensure that “Sync cookie info with cookiedatabase.org” is disabled for the edited Cookie, and click the “Save” button under the Cookie.

    Schermafbeelding-2021-10-05-om-08-38-33

    – Click “Save & Continue” on the bottom of the page, and on the next page “Service descriptions” click “Save & Continue” as well.

    Example of Cookie Policy with changed retention period from persistent to 1 day:
    Schermafbeelding-2021-10-05-om-08-39-45

    Let me know if that does the trick.
    Kind regards,
    Jarno

    Thread Starter french2webdesign

    (@french2webdesign)

    Hi,

    You are right !

    Works like a charm.

    GREAT plugin ):

    ==> Can you please remove the cookie policy link I shared for privacy reasons ?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @french2webdesign,

    Glad to hear that did the trick. Also, many thanks for your kind review!

    I have mentioned a WordPress Moderator to delete the URL to your site from your previous post, as I do not have sufficient rights to edit these posts.

    Just let us know if any further questions arise.

    Kind regards,
    Jarno

    Moderator Yui

    (@fierevere)

    永子

    @french2webdesign

    no, we cannot delete/edit your topic/link/comment

Viewing 6 replies - 1 through 6 (of 6 total)
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