Retain access after cancellation until after the paid up to date
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We have a recurring subscription every six months, but if a user cancels their subscription they lose access immediately, even though they have months of access left that they have paid for.
How can we set it up so the user would retain their access after cancellation and only the recurring payment is cancelled?
Viewing 6 replies - 1 through 6 (of 6 total)
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Hello @xshuttyx,
Sorry for any confusion, it happens by default now. If the user has a “subscription” (recurring payment), when they cancel, they will get an expiration date.
If the user already has an expiration date, when they cancel they will be canceled.
If you are having problems please start a new topic with your issue as this one is closed.
All the Best,
Kim White
Support Engineer at Paid Memberships Pro
Viewing 6 replies - 1 through 6 (of 6 total)
- The topic ‘Retain access after cancellation until after the paid up to date’ is closed to new replies.
