Resume Sending

  • Resolved kimzone

    (@kimzone)


    4 years, 1 month ago

    Hello

    I am in disparate need of help. My mail poet is “paused” and I’ve done everything I can find to read to repair it. I’m not over the limit of subscribers and the response rate you send says excellent. I did get an email not too long ago about “bounce back” but I only saw 1 bounce back listed and removed it. Still when I try to resume sending, I get nothing. I have sent emails through “contact us”. I read the blogs for the same issues. And still nothing. This really should such a difficult task to correct. I have an important post I need to send on Friday and this needs to be corrected. Please advise. Please and Thank you.

    Must it be “unpaused” by one of you? I have read all these multiple blogs which is a bit concerning that it is such a difficult problem to resolve. But I too only have 175 subscribers and excellent ratings. I only had one bounce back and removed it. I get multiple spam emails. I just today added the catpa and removed emails from spam to deleted. But still unable to “Resume sending”. Please advise and/or repair ASAP. Please and Thank you.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Bruna a11n

    (@bruberries)

    Hi @kimzone,

    I can see the MailPoet Sending Service has been paused for your account due to a high number of bounced addresses.

    Please note we will take into account transactional emails if you’re also sending them with us.

    My colleague replied to you about it via email today. We’re waiting for your reply and we will follow-up there, okay?

    Thanks!

Viewing 1 replies (of 1 total)
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