Results not saving? On a paid plus plan

  • Resolved bosstone

    (@bosstone)


    1 year, 5 months ago

    E-mails are going out every time I get a form submission but the results are not being saved in the plugin. When I go to results it always shows zero. This is a big issue as we have no results database outside the e-mails being sent. We are ont the paid plus plan as well.

    Why would results not be getting saved? how do I troubleshoot this?

    • This topic was modified 1 year, 5 months ago by bosstone.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor QuillForms

    (@quillforms)

    Hello @bosstone,

    Thanks for reaching out!
    You should make sure entries addon is active first to save the results.
    If it is active already, then we need to investigate this issue.
    Plese send an email to [email protected] containing the log.
    Please note you can export the log from Quill Forms dashboard on your WordPress site -> System -> Logs.

    Best,
    Quill Forms Team

    Thread Starter bosstone

    (@bosstone)

    Under system> staus > logs I have nothing. I have had the entries add-on activated since we launched the forms. See image https://ibb.co/4NRQrQx

    Plugin Contributor QuillForms

    (@quillforms)

    @bosstone,

    Thanks for your reply!
    Then we need an admin access to investigate this issue. It is almost caused by a critical error thrown by another plugin but let’s investigate this.
    You can prepare an admin access for this account: [email protected]

    Best,
    Quill Forms Team

    Thread Starter bosstone

    (@bosstone)

    No support for over a week after emails sent?

    Plugin Contributor QuillForms

    (@quillforms)

    Hello @bosstone,

    Thank you for reaching out to us regarding your support request for your website. We apologize for the delay in our response.

    After reviewing your website, we regret to inform you that we are unable to provide support for adult websites, as this goes against our terms of agreement. We understand that this may be disappointing news, but we hope you understand that our policies are in place to ensure the safety and compliance of our users.

    Please let us know if you have any further questions or concerns.

    Best regards,
    Quill Forms Team

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Results not saving? On a paid plus plan’ is closed to new replies.