Resubmit pending donation to paypal

  • Resolved seachangeme

    (@seachangeme)


    11 months, 1 week ago

    I have two pending transactions that were not proccessed by Paypal due to a problem with the interface. The interdface is now fixed, how can I reprocess the transcations?

    The page I need help with: [log in to see the link]

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  • Plugin Support Matheus Martins

    (@matheusfd)

    Hi, @seachangeme.

    ?Glad you reached out. I can clarify here.

    I want to provide clarity on how GiveWP operates in handling donations. Once donation information is sent to the payment gateway and an error occurs, there isn’t a mechanism to ‘reprocess’ it because the relevant information has been sent and is no longer accessible.

    In cases where donations are pending due to an error, the recommended approach is to reach out to the donors via email. Explain the situation, express gratitude for their support, and kindly ask if they would consider making the donation again. Donors are often understanding and willing to help in such situations.

    ?Please let us know if you have further questions or need additional assistance!

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