Restricted Pages are Not Recognizing Logged in Users

  • Resolved porterhomesteaddesigns

    (@porterhomesteaddesigns)


    2 years ago

    I have been fighting this issue for a couple of weeks now and need help. I set up a “course” on the website. That people have to purchase the course membership, which gives them access to all of the course information. But whenever they go to the course page, it tells them to login, then it brings them to the login page, and there’s a button there to bring you to the course page, and it will say they need to log in. It’s like a constant loop. It will show they are logged in with no issues but won’t let them into the course page. I cannot figure out what the issue is. Sometimes it lets people in and sometimes it doesn’t. Sometimes if you go through the loop four or five times then it works but it should just go through the first time.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Michael Beil

    (@michaelbeil)

    Hey @porterhomesteaddesigns,

    Thank you for reaching out to Paid Memberships Pro.

    This can happen as a result of caching plugins which are not excluding PMPro pages. Though caching is a great way to speed up a site, precautions need to be taken when using caching alongside PMPro to ensure that PMPro functions correctly and content is restricted as expected. You can test whether caching is causing issues on your site by temporarily disabling all caching plugins and then testing if the issues you are experiencing are resolved.

    We have an article which explains more fully why caching may break PMPro functionality and how to set up your caching plugins to be compatible with PMPro here.

    I hope this information is helpful.

    Kind regards,

    Michael

    Thread Starter porterhomesteaddesigns

    (@porterhomesteaddesigns)

    So I just spent an hour on the phone with my hosting support, we shut off all cache and are still having the issue. I have tried everything at this point. Not sure how to proceed.

    Michael Beil

    (@michaelbeil)

    I appreciate you letting me know. This may be either a conflict with another active plugin or the theme. To better narrow this down and confirm, could you please temporarily deactivate all plugins, other than the core Paid Memberships Pro plugin, and test whether this issue persists and revert back to us? You can either deactivate them temporarily in bulk or work through them one by one. If the issue persists from there, revert to the default Twenty Twenty One theme. If the issue is resolved after deactivating a specific plugin or your theme, you’ll know that is the source of the conflict.

    If you can install plugins, install Health Check. On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. There’s a more detailed description about how to use the Health Check plugin and its Troubleshooting Mode in this article: Troubleshooting using the Health Check plugin.

    When you identify the problem, please let me know, and I suggest getting in touch with the plugin or theme author.

    Thread Starter porterhomesteaddesigns

    (@porterhomesteaddesigns)

    I have done all of these troubleshooting things, changed back to default themes and have deactivated all plugins and tried troubleshooting this way as well and nothing has worked. The issue still persists.

    Thread Starter porterhomesteaddesigns

    (@porterhomesteaddesigns)

    I now have a second site that I run with this same exact issue happening. Turnerrosehillfarm.com

    Plugin Support Theunis Coetzee

    (@ipokkel)

    I’m really sorry to hear about the issues you are facing @porterhomesteaddesigns.

    As @michaelbeil stated, issues like these may originate from interference from something else.

    Can you kindly confirm that this issue persist when using a default WordPress theme, e.g. Twenty Twenty-Three, and only the core Paid Memberships Pro plugin is active?

    Kind regards,
    Theunis C.

    Thread Starter porterhomesteaddesigns

    (@porterhomesteaddesigns)

    This is not resolved. As I mentioned, I have tried wordpress themes, and I have tried deactivating all other plugins yet I continue to have this issue. This was marked as solved and I did not get any more notifications about this. Please help with this issue as I have had multiple sites with this problem.

    Plugin Author Andrew Lima

    (@andrewza)

    Thank you for your patience @porterhomesteaddesigns, I’m sorry this is still not resolved.

    This is often caused by aggressive caching (server-side or must-use caching plugins). A great way to test this is to login, view the content and add a random query parameter to the URL to force an uncached version to load (for example – https://thenestinthewest.com/2023/02/beyond-chevre-course-content/?test=123)

    If the page loads with ?test=123 in the URL this is confirmation that caching is causing issues.

    Alternatively, a local WordPress freelancer or developer may help you debug this site specific issue. Paid Memberships Pro requires login access to work, in order to show content.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Restricted Pages are Not Recognizing Logged in Users’ is closed to new replies.