Restricted Access

  • Resolved petrakoby

    (@petrakoby)


    1 year, 6 months ago

    I’m the admin of the site and I can’t even get to the login page. I only get a screen that says: The access to that page has been restricted by the administrator of this website

    How do I get to the login page, so that I can get back to the site?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • lisa

    (@contentiskey)

    things to consider:

    • can you deactivate all plugins via FTP or file manager access?
    • which hosting plan are you using – maybe something to look into in web hosting plan or configuration
    • is this site part of a multi-site network
    • try a scan for malware
    • do you have a backup of your site from a time before this issue started to use for restore

    Seems like there is another layer of protection on top of your WordPress install, either by your web-hosting company or whatever service that sits in front of your website before traffic is routed to it.

    Its probably configured to not allow access to everyone and limit access by either IP address or some other criteria.

    Suggest you check out any such protection that was configured under your hosting panel or reach out to your web-hosting company.

    It can also be a WordPress plugin you configured, in which you would have to deactivate the plugin. You can do so by renaming the plugin folder (once identified) under wp-content/plugins, in a file manager in your hosting panel.

    Thread Starter petrakoby

    (@petrakoby)

    Ok thank you, I will try these options!

Viewing 4 replies - 1 through 4 (of 4 total)
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