Restoring website and posts from previous dashboard

  • After updating the Really Simple SSL plugin, I couldn’t see any posts and pages (but could still access the plugins and comments) on the WP app, and when I clicked “View Site,” I was met with a blank page.

    However, on Jetpack, I can still see all my posts and pages (except a blank page when I clicked on my site’s URL).

    After I informed GoDaddy, my host server, about this issue, they gave a link to install the WP blog under their “Installatron” from their cPanel, because apparently “WordPress isn’t installed by them.” After the installation, when I clicked on WS Admin, I was met with a new dashboard, with all the posts and pages gone, and my site with zero posts.

    After uninstalling WordPress on GoDaddy, and their refusal to help me retrieve my precious site or posts, unless I paid for their 30-day back-up restoration plan (and their free or fake 24-hour View Backup button), I’m now met with a “hello GoDaddy” when I copy my site’s URL into the browser.

    The host asked me to contact the WP team. They wrote “if the WordPress is installed within GoDaddy then we can abled to check with issue WordPress posts but as you have installed with thirdparty we don’t have access to check on it please check with WordPress provider.”

    I would appreciate it if you, guys, could educate me how to retrieve all my published posts and drafts. Now, a click on WP Admin from the WS app only leads me to “hello GoDaddy.”

    Two primary issues that I hope the WS team could help me are:

    1. How can I restore my published posts to my website now that I can’t access my WP dashboard?
    2. How can I see my posts and pages (which I can still see on Jetpack) on the WS app and also link them to my site?

    A googol thanks.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • The host asked me to contact the WP team. They wrote “if the WordPress is installed within GoDaddy then we can abled to check with issue WordPress posts but as you have installed with thirdparty we don’t have access to check on it please check with WordPress provider.”

    This one leaves me confused.

    Are you paying any other provider to host your WordPress site… other than GoDaddy? If so, who is this provider?

    And by the way, “WordPress” is just the software you’re using for your website. The organization behind the “WordPress team” behind the WordPress software software (ie www.remarpro.com) do not host any user’s websites. And you just cannot have a WordPress website without hosting it somewhere, and such hosting service needs to be paid for — it’s not free.

    So if GoDaddy was/is not the provider hosting your site (as their message seems to suggest), then which provider were you paying to host your site?

    For what it’s worth, the SSL certificate on your site, issued by GoDaddy on 24th May 2023, expired two days ago.

    Thread Starter yankc

    (@yankc)

    Hi George

    Thanks for taking the time writing to me.

    Indeed, I’m equally confused as you.

    GoDaddy has been hosting my site for many years. And I was never told to install WordPress on my own because I thought they already did that for us; otherwise, how could I have my site without a paid host to use WordPress?

    My hosting plan with GoDaddy only ends on November 2024, unlike my Standard SSL that ended two days ago.

    This is why I was surprised when GoDaddy requested that I installed WordPress on my own based on the link they gave me so that they could access my information to help me resolve my issue with the WS app in order to see the posts again on the app.

    Now that I’ve uninstalled the WordPress version that I was told to manually install after they directed me to do so, I couldn’t access the WS Admin from the WS app nor see my previous site.

    What should I do now? Manually reinstall WordPress on GoDaddy or get them to help reinstall it? Then pay them for a 30-day back-up restoration plan in the hope of getting back my previous website with all the posts?

    Any solutions on your side what steps I need to take now to get back my site? Since I could still see all my posts and pages on Jetpack, could I migrate them somewhere so that I could get back the previous site that GoDaddy hosted, which they claimed they can’t do it for me as they are the “third party” unless I pay for their restoration plan?

    Thanks for the help.

    After I informed GoDaddy, my host server, about this issue, they gave a link to install the WP blog under their “Installatron” from their cPanel, because apparently “WordPress isn’t installed by them.” After the installation, when I clicked on WS Admin, I was met with a new dashboard, with all the posts and pages gone, and my site with zero posts.

    Thread Starter yankc

    (@yankc)

    It wasn’t something I wanted to do. GoDaddy asked me to install WS Blog application in the cPanel (so that they’d diagnose my WP app issue of not seeing my blog posts), when all along I thought they’d already installed the WS application on their server, because they’ve been hosting my website for years.

Viewing 4 replies - 1 through 4 (of 4 total)
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