Restoring Backup with iThemes Security

Hi,

Is this an emailed backup or a locally saved backup?

Do you by chance have another backup to backup from? It seems this one is corrupt. It should have a SQL file in it.

Thanks,

Gerroald

Hello Gerroald:

Email only. I have several zips, none with an SQL file. I’ve been testing your plugin, before buying the Pro version, on several websites and none of the zip files have anything in them. Wow! I am now guessing that I need to check the box for “…backup all tables even if they are not part of this wordpress site”? If so, that statement is miss leading.

Please let me know what the proper settings are so I can get a proper backup and ensure your plugin does the job I expect before I invest in your pro version?

As it is now, your plugin appears to have failed me when I needed it…

Thank you!

Hi,

I’m sorry to hear you found this out this way.

It sounds like something is getting corrupted in the email process. This could be many things. I’d saving locally. You might go ahead and do a manual backup to make sure everything is working correctly.

Thanks,

Gerroald

Thank you Gerroald:

As it turns out, there was an SQL file in the zip, buried under 9 levels of sub-folders.

I only discovered it by using a different zip utility. Might be something you’d think of adding to the help files and such? Using the simple and default windows explorer the zip showed as empty. Strange. Never seen that before.

-Loren

Hey Loren,

Thanks for the update. Happy to hear you were able to track this down.

I will get some information up covering this.

Thanks,

Gerroald