Hi @upglobal ,
In the first place please make sure our plugin is enabled on both websites at the same time.
This message may appear when:
a) Your backup is broken or incomplete
b) The URL provided by you in Super-Quick Migration does not point to the backup file
c) Backup URL is protected by your hosting or some security plugin
You can check If your backup is valid in the ?Manage & Restore backup(s)” tab at the top of our plugin settings.
The list here can display only valid and restorable backups – if you see your backup here, it’s b) or c) an issue.
Possible solution:
We have an alternate download method that may solve some issues.
To enable it, go to the ?Other options” section on the site where you made the backup then:
Enable alternate download method: https://prnt.sc/1slr41w
If that won’t help, you can also upload your file via FTP or our upload area below the backups list.
– Before you do that, you can also try to disable the security plugin.
And if you want to check if your hosting is blocking your backup, you can try to visit the URL you use in Super-Quick Migration.
You will need to use the incognito mode of your browser. Once you enter it, simply paste the backup URL in your search bar.
Let me know if that works for you ??
Thank you!
