• Resolved jackall95

    (@jackall95)


    I restored the backup files from an online server and i have uploaded to a local server.

    The restore was successful, but some pages, plugin data and theme customization are missing.

    Here is the debug code of the original online site where I did the backup: BMI-w5JbR0AT-33175

    Here is the debug code of the new local site where I imported the backup: BMI-mPnXB3L1-64743

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @jackall95

    Not much is included in the your first debug code, I would recommend you to reset plugin configuration: https://prnt.sc/Fx16HdqXfc6j (you condo that in troubleshooting section -> show advanced options).

    That should regenerate configuration file and reset backup directory path which currently seem like it couldn’t be created, most likely due to incorrect path (config reset will find new, correct path).

    Regarding your second debug code, it seem like your using quite outdated MySQL version and especially when it’s on Windows, it may not support many charsets. In such case it can be resolved, but you will need to share that backup file with us, we will convert it for your MySQL version.

    – If you decide to convert the backup, please share the URL to it via e-mail to us [ support (at) backupbliss dot com ], please include URL to this topic as well.

    Alternatively, it can be caused by wrong prefix, but I doubt in that as you use default “wp_” prefix, you can double check that in wp-config.php

    Another solution would be to update your MySQL to version 8 on your local computer, that should also resolve the issue after redoing restoration.

    Let me know if any of above solution worked for you and if you need my help with converting the backup ??
    Thank you!

    Plugin Support Efe Dinler

    (@efedinler1)

    As we haven’t heard any feedback recently, I can assume that you resolved the issue.

    Feel free to open a new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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