• Resolved ctullo

    (@ctullo)


    Hi, I’ve been using Updraftplus for many years. always been very happy with it. Recently I upgraded to a full plan with all addons. I wanted to create a copy of a site, so I backed up the existing site, and then created a new site at a temporary domain on siteground, then uploaded the backup files, then restored from backup as usual…and I get “There has been a critical error on this website!” I turned on debugging and this is what it’s saying, which means absolutely nothing to me, unfortunately, lol. Can anyone help? Thanks so much!

    Warning: require_once(/home/customer/www/christinat20.sg-host.com/public_html/wp-content/object-cache.php): Failed to open stream: Success in?/home/customer/www/christinat20.sg-host.com/public_html/wp-includes/load.php?on line?832

    Fatal error: Uncaught Error: Failed opening required ‘/home/customer/www/christinat20.sg-host.com/public_html/wp-content/object-cache.php’ (include_path=’.:/usr/local/php82/pear’) in /home/customer/www/christinat20.sg-host.com/public_html/wp-includes/load.php:832 Stack trace: #0 /home/customer/www/christinat20.sg-host.com/public_html/wp-settings.php(146): wp_start_object_cache() #1 /home/customer/www/christinat20.sg-host.com/public_html/wp-config.php(103): require_once(‘/home/customer/…’) #2 /home/customer/www/christinat20.sg-host.com/public_html/wp-load.php(50): require_once(‘/home/customer/…’) #3 /home/customer/www/christinat20.sg-host.com/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’) #4 /home/customer/www/christinat20.sg-host.com/public_html/index.php(17): require(‘/home/customer/…’) #5 {main} thrown in /home/customer/www/christinat20.sg-host.com/public_html/wp-includes/load.php on line 832

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ctullo

    (@ctullo)

    Here’s my error log from siteground:

    [04-Mar-2025 14:59:10 UTC] wp_auto_login: trying to login user_id==1 [email protected] to admin_url=https://christinat21.sg-host.com/wp-admin/
    [04-Mar-2025 15:06:18 UTC] PHP Warning: require_once(/home/customer/www/christinat21.sg-host.com/public_html/wp-content/object-cache.php): Failed to open stream: Success in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php on line 832
    [04-Mar-2025 15:06:18 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home/customer/www/christinat21.sg-host.com/public_html/wp-content/object-cache.php’ (include_path=’.:/usr/local/php82/pear’) in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php:832
    Stack trace: 0 /home/customer/www/christinat21.sg-host.com/public_html/wp-settings.php(146): wp_start_object_cache() 1 /home/customer/www/christinat21.sg-host.com/public_html/wp-config.php(103): require_once(‘/home/customer/…’) 2 /home/customer/www/christinat21.sg-host.com/public_html/wp-load.php(50): require_once(‘/home/customer/…’) 3 /home/customer/www/christinat21.sg-host.com/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’) 4 /home/customer/www/christinat21.sg-host.com/public_html/index.php(17): require(‘/home/customer/…’) 5 {main}

    thrown in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php on line 832
    [04-Mar-2025 15:06:18 UTC] PHP Warning: require_once(/home/customer/www/christinat21.sg-host.com/public_html/wp-content/object-cache.php): Failed to open stream: Success in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php on line 832
    [04-Mar-2025 15:06:18 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home/customer/www/christinat21.sg-host.com/public_html/wp-content/object-cache.php’ (include_path=’.:/usr/local/php82/pear’) in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php:832
    Stack trace: 0 /home/customer/www/christinat21.sg-host.com/public_html/wp-settings.php(146): wp_start_object_cache() 1 /home/customer/www/christinat21.sg-host.com/public_html/wp-config.php(103): require_once(‘/home/customer/…’) 2 /home/customer/www/christinat21.sg-host.com/public_html/wp-load.php(50): require_once(‘/home/customer/…’) 3 /home/customer/www/christinat21.sg-host.com/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’) 4 /home/customer/www/christinat21.sg-host.com/public_html/index.php(17): require(‘/home/customer/…’) 5 {main}

    thrown in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php on line 832
    [04-Mar-2025 15:06:18 UTC] PHP Warning: require_once(/home/customer/www/christinat21.sg-host.com/public_html/wp-content/object-cache.php): Failed to open stream: Success in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php on line 832
    [04-Mar-2025 15:06:18 UTC] PHP Fatal error: Uncaught Error: Failed opening required ‘/home/customer/www/christinat21.sg-host.com/public_html/wp-content/object-cache.php’ (include_path=’.:/usr/local/php82/pear’) in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php:832
    Stack trace: 0 /home/customer/www/christinat21.sg-host.com/public_html/wp-settings.php(146): wp_start_object_cache() 1 /home/customer/www/christinat21.sg-host.com/public_html/wp-config.php(103): require_once(‘/home/customer/…’) 2 /home/customer/www/christinat21.sg-host.com/public_html/wp-load.php(50): require_once(‘/home/customer/…’) 3 /home/customer/www/christinat21.sg-host.com/public_html/wp-blog-header.php(13): require_once(‘/home/customer/…’) 4 /home/customer/www/christinat21.sg-host.com/public_html/index.php(17): require(‘/home/customer/…’) 5 {main}

    thrown in /home/customer/www/christinat21.sg-host.com/public_html/wp-includes/load.php on line 832

    Plugin Support nrobertsudp

    (@nrobertsudp)

    Hi there,

    WordPress rules mean we have to direct paid plugin customers to our paid support service.
    Could you please submit a request on this page, we’ll help: https://updraftplus.com/support/

    Best regards,

    Nick

    Thread Starter ctullo

    (@ctullo)

    Oops, I am sorry! I will do so, thank you so much!

Viewing 3 replies - 1 through 3 (of 3 total)
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