Restored backup to website, and it crashed my website & deleted my WP login

  • Resolved ma33122

    (@ma33122)


    9 months, 3 weeks ago

    HELP!

    I was trying to restore a widget with a slideshow page on my website, and it wasn’t working, so I tried restoring a backup of my website from my Updraft Plus login. It took a while to restore it, and then completely crashed my website. It didn’t install any of the plug-ins or themes.

    As a bonus, it logged me out of my WordPress and now when I try to log in, it says the account does not exist & that my website is not hosted on WP.

    However, when I go to my website URL (texastikitime.com), it will show me the admin page as if I’m still logged into my dashboard.

    Is there any way I can fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    When attempting to access the wp-admin page I can see this message. I would recommend removing the file specified. If you still cannot regain access you may need to temporarily rename the wp-content / plugins / w3-total-cache folder (append an x to the end of it for example). When you regain access you can remove it, perform the restore and reinstall it.

    Thread Starter ma33122

    (@ma33122)

    I still haven’t been able to regain access to my WP Admin dashboard

    Plugin Support pbevanudp

    (@pbevanudp)

    Hello,

    What happens when you login? The wp-admin page appears to be displaying correctly.

Viewing 3 replies - 1 through 3 (of 3 total)
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