• Resolved savoir12

    (@savoir12)


    I am trying to restore a backup but keep getting stuck. at 59%, 61%, etc. I checked/unchecked settings based on the advice I found online, but with no success. I tried to restore on a fresh install to another hosting and it went smoothly. but my main hosting does not work. What should I do? What should i ask the host? what settings?

    BMI-GSjXxuu8-39260

    thanks

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  • Plugin Support MixHa

    (@mixha)

    Hello @savoir12 ,

    It seems that the issue is caused because of the writing permissions on the specified site where the restoration fails.

    Please adjust your wp-content permissions for the proper directory owner and group, and set the permissions to 755.

    Use the chown and chmod commands, you can contact your hosting provider if you’re not familiar with these commands (you can also share this message with them, it should be clear for the technician).

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hello @savoir12 ,

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support thread. If you face any new issues, please feel free to open a new thread.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)
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