restore problem

  • Resolved paolotarocchi

    (@paolotarocchi)


    10 months, 1 week ago

    good morning,

    friday mornings i have make a backup of the sites because i had some problems and I tried to make some modifications that does’t work so i tried to restore the site with the backup.

    The problem is that the restore stop during the process at about 91%, i have tried many times and the stop is never the same (sometimes at table 32/72 others at 41/72, 43/72 etc). The restore % goes from 90 91% at 0% and than it stop. I have tried to clean the site form the start, just put your plugin and than try to restore but i had the same problem.

    the debug code is BMI-JdpfUxds-82711

    I hope you can help me

    Many thanks and best regards

    Paolo Tarocchi

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support MixHa

    (@mixha)

    Hello @paolotarocchi ,

    The issue is probably caused by the RAM memory limit configuration.

    Because your WP_MAX_MEMORY_LIMIT is set to 1024MB (which is the default value and you need to override it in wp-config.php) our plugin assumes that there are 1024MBs of free RAM memory, but in reality, there is a hard limit of 40 MBs, best solution for you would be to increase memory limit to 1024MBs in your php.ini configuration, that would resolve all issues or set correct value for WP_MAX_MEMORY_LIMIT in wp-config.php to “40M”.

    After all, running WordPress with only 40 MBs of RAM is quite challenging and may make the website unstable.

    You need to increase the memory_limit variable in your php.ini configuration, the most recommended value for you is “1024M”.

    Let me know if you can do that or if you need more details on how to do it ??
    Thank you!

    Thread Starter paolotarocchi

    (@paolotarocchi)

    many thanks for your reply,

    i have try your solution but the problem was that the hosting of the site had a DDOS protection that automatically stop the restore process. After disabled that protection the restore process works fine!!

    Just to inform you if somebody has the same problem.

    Many thanks and best regards

    Paolo Tarocchi

    Plugin Support MixHa

    (@mixha)

    Hello @paolotarocchi ,

    Happy to hear that the issue was resolved. Could you please tell us what hosting you use and what security service you had to disable for this to work? It would mean a lot to other users.

    Kind regards

    Thread Starter paolotarocchi

    (@paolotarocchi)

    Hi,

    the host is an italian host named ARUBA.IT and the service that I had to disable to resolve the restore issue is named ‘DDOS PROTECTION’

    After the succesfully restore I can enable back the service

    Many thanks

    Paolo Tarocchi

Viewing 4 replies - 1 through 4 (of 4 total)
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