Restore List / Backupfiles are not uptodate

Hi @asmuthb

There is a chance that the backup was damaged somehow.
On the restore tab the backup(s) list can display only valid backups that can be used.

Could you please try to download the broken backup via FTP and check if you can unzip it?

Which method you used to make the backup? (setting from “Other options” section).

Hi,

unzipping works fine.

Settings are all default.

Hi @asmuthb

That’s good, please make sure the ZIP contains “manifest(…).json” file – if the file can’t be obtained by our plugin the backup won’t show up on the list.

The other thing you can do is to make sure that you have not change the backup location (second section of the plugin).

Hi @iclyde

Zip doesn’t contain that json file. Backup location is OK.
I uninstalled the Plugin and did a new installation.
Now it doesn’t work anymore.
Here is a part from the log file.

STEP] [2021-06-04 07:41:12] Looking for PHP CLI executable file.
[WARN] [2021-06-04 07:41:12] Could not find proper PHP CLI executable, this process may be unstable.
[STEP] [2021-06-04 07:41:12] Initializing backup...
[INFO] [2021-06-04 07:41:12] Backup & Migration version: 1.1.0
[INFO] [2021-06-04 07:41:12] Site which will be backed up: https://www.cpap-store.eu
[INFO] [2021-06-04 07:41:12] PHP Version: 7.4.18
[INFO] [2021-06-04 07:41:12] Web server: Apache
[INFO] [2021-06-04 07:41:12] Max execution time (in seconds): 259200
[INFO] [2021-06-04 07:41:12] Checking if backup dir is writable...
[INFO] [2021-06-04 07:41:12] Initializing custom error handler
[SUCCESS] [2021-06-04 07:41:12] Yup it is writable...

SUCCESS] [2021-06-04 07:41:12] Great! We have enough space.
[SUCCESS] [2021-06-04 07:41:12] Confirmed, there is more than enough space, checked: 1382293027 bytes
[INFO] [2021-06-04 07:41:12] Scanning done - found 23866 files...
[SUCCESS] [2021-06-04 07:41:12] Backup initialized...
[STEP] [2021-06-04 07:41:12] Initializing archiving system...
[SUCCESS] [2021-06-04 07:41:12] Archive system initialized...
[STEP] [2021-06-04 07:41:12] Preparing map of files...
[SUCCESS] [2021-06-04 07:41:12] Files prepared.
[INFO] [2021-06-04 07:41:12] Starting compression process...
[STEP] [2021-06-04 07:41:12] Smart memory calculation...
[INFO] [2021-06-04 07:41:12] There is 384 MBs of memory to use

[SUCCESS] [2021-06-04 07:41:15] Database backup finished
[STEP] [2021-06-04 07:41:15] Making archive
[INFO] [2021-06-04 07:41:15] Compressing...
[INFO] [2021-06-04 07:41:15] Using PclZip module to create the backup
[INFO] [2021-06-04 07:41:15] Legacy setting: Using default modules depending on user server
[WARN] [2021-06-04 07:41:15] Backup will run as single-request, may be unstable...
[INFO] [2021-06-04 07:41:15] Chunks contain 4000 files.
[INFO] [2021-06-04 07:42:02] Milestone: 4000/23866
[INFO] [2021-06-04 07:42:34] Milestone: 8000/23866
[INFO] [2021-06-04 07:43:06] Milestone: 12000/23866
[INFO] [2021-06-04 07:43:50] Milestone: 16000/23866

Many thanks in advance!

Hi @asmuthb

Could you please try two different backup techniques (you can find them in ?other options” section) at the bottom:

• “Bypass web server timeout directive – backup process may be slower”
• …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background”
• Don’t forget to save the settings ??

Let me know if that helps! ??
Thank you

Hi iClyde,

I did them.
First “Bypass web server timeout directive – backup process may be slower”
Same error message.
Second …or “Bypass web server limits – it will disable automatic backup and possibility to run it in the background” Backup Successful but the same problem as before its not shown in the “Restore list”
I have also now a bmi_backup_manifest.json file after unzipping.

Thank you.

P.S. I will not work on my side anymore without a stable backup

Hi,

me again. If i try to upload the zip file I got the error that the file already exists; but there is no file shown at the restore button.
It seem all these errors are after the last update of the plugin.

Best regards,
Bernhard

Hi @asmuthb

Could you please send me your site info?
You can download the full log via our troubleshooting section:
Troubleshooting -> advanced options -> site info -> download.

Then send it to: [ support (at) backupbliss dot com ]

You can also include your most recent backup made with the plugin.
I’ll check it manually and also take a look if something could break the process.

Thank you! ??

We’re in touch via e-mail, I’ll close the topic here ??