• Resolved acmswebmaster

    (@acmswebmaster)


    I do all my backups using WP File Manager. I make a full backup before doing anything new on my website. Today I wanted to restore an old copy of the website so I could find some text from the main page that I removed but now I want to put on another page.

    So, backed up my site, then restored the oldest version I had — from 2022. Now, the site is broken, and when I got to my Existing Backup(s), there is only the one from 2022 — my newer ones are gone! Help!

    I logged into my hosting service (hostgator.com) and using their file manager got 5 files downloaded to my machine.

     ?  backup_2024_06_14_19_11_49-974e14f1-db.sql.gz
     ?  backup_2024_06_14_19_11_49-974e14f1-others.zip
     ?  backup_2024_06_14_19_11_49-974e14f1-plugins.zip
     ?  backup_2024_06_14_19_11_49-974e14f1-themes.zip
     ?  backup_2024_06_14_19_11_49-974e14f1-uploads.zip

    But, now I cannot figure out how to restore the site to use these file? hostgator.com has cPanel, but I’m afraid to do too much in case I really really trash the site…

    The easiest solution, I guess, would be to somehow have the Existing Backup(s) page show all the backups — or at least my backup from today, so I could restore it.

    But, at this point, I’m willing to take any solution! Help! I’m freaking out here! ??

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support File Manager Support

    (@filemanagersupport)

    Hello acmswebmaster,

    I hope you are doing well.

    It appears that you have restored the database to a back date along with other data.

    File Manager will not show the latest backup because there is no entry in the database.

    One thing that you can try is to add the database entry manually, and the file manager will recognize the backup files of the new data that you have mentioned here.

    Step 1: Go to your Database Manager: –
    Look for the this table (DatabaseName)_wpfm_backup
    Open and add a new entry there.

    id (int(11)) [PRIMARY]
    (you can leave this blank; It will auto-assign)

    backup_name (text)
    backup_2024_06_14_19_11_49-974e14f1

    backup_date (text)
    2024-06-14 07:12:40

    And then click on add.

    Step 2: Upload all the backup files in the directory(if it’s not there already):-
    Navigate to this fm_backup directory in the file manager at this path wp-content/uploads/wp-file-manager-pro/fm_backup

    Upload all these files there if they are not there already:

    backup_2024_06_14_19_11_49-974e14f1-db.sql.gz (database backup)
    backup_2024_06_14_19_11_49-974e14f1-others.zip (other files)
    backup_2024_06_14_19_11_49-974e14f1-plugins.zip (plugins backup)
    backup_2024_06_14_19_11_49-974e14f1-themes.zip (themes backup)
    backup_2024_06_14_19_11_49-974e14f1-uploads.zip (uploads backup)


    Step 3: Check for Restore Option:

    In the File Manager, navigate to “Backup and Restore.” You should now see the option to restore this specific backup.

    Note: You can uncheck the database backup option when taking backups. You can take database backup separately from other files.

    Best,
    WP File Manager Support



Viewing 1 replies (of 1 total)
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