• Resolved JenFlan

    (@jenflan)


    I have used this restore product many times, but this one has failed. debug code BMI-jmqL2s3I-10667. This time it failed completely. The last time I tried it hung at 96%

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @jenflan

    Please, in first place check if backup you’ve created is visible in our plugin settings – backup(s) list.
    That list can display only valid backups and if it’s not there it may mean it’s not restorable.
    It can be caused by damaged files included in the backup, commonly from other backup plugins.

    In any case, make new backup with these settings applied:
    Open first section of the plugin named: “What will be backed up?”
    Find subsection named: “Exclude by folder / file name (case-sensitive)”
    Here add these three rules, like on image: https://prnt.sc/9oftADPd_Z7e
    – Save first section once you do that

    Then follow these steps:
    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Enable alternate download method: https://prnt.sc/1slr41w
    5. Save “Other options” section
    6. Force stop both processes: https://prnt.sc/1trv1tm

    Once backup finish, check if it’s visible on backup(s) list and copy backup URL from here.

    Go to the website where you want to restore that backup:
    1. Go to “Other options” section
    2. Disable PHP CLI checking: https://prnt.sc/1sljr31
    3. Save “Other options” section
    4. Force stop both processes: https://prnt.sc/1trv1tm

    Now you can start restoration with Super-Quick Migration module once again.

    If that won’t work, please repeat the “force both processes to stop” step.
    Once you do that, download your backup and try to upload it manually.

    You can upload your backup via FTP, cPanel or our Upload Area.

    Let me know if that resolves your issue ??
    Thank you!

    Plugin Author iClyde

    (@iclyde)

    As we didn’t hear any reply in last days.
    I can assume that you resolved the issue.

    Feel free to open new topic if I am wrong!
    Thank you ??

Viewing 2 replies - 1 through 2 (of 2 total)
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