Restore failed

  • Resolved jason4locations

    (@jason975)


    3 years, 1 month ago

    The error message I get is

    Restore failed…

    Archive is expected to be size: 34303.3 KB: Error: file is size: 36351 (35126627, 37223780)

    Error: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again):

    That message is followed by an address.

    I have the backup files stored in Google Drive. Can you inspect the backup files?

    Thank you.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    “Archive is expected to be size: 34303.3 KB: Error: file is size: 36351 (35126627, 37223780)”
    > It appears that the backup file is corrupted. Could you download the backup files directly from your backup storage and upload it in the “Backup/Restore” tab > click “upload backups” link.

    Then re-run restoration.

    Please click the “Delete old directories” button first before running the restoration again.

    Thanks,
    Bryle

    Thread Starter jason4locations

    (@jason975)

    Thanks, Bryle

    Is that the “Upload backup files” link that you were talking about?

    What, if anything, might I lose by clicking the “Delete old directories” button?

    -Jason

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi Jason,

    Is that the “Upload backup files” link that you were talking about?
    > Yes.

    What, if anything, might I lose by clicking the “Delete old directories” button?
    > This will only delete the old directories that were replaced during restoration.

    Thanks,
    Bryle

    Thread Starter jason4locations

    (@jason975)

    Thanks again, Bryle

    Do the old directories that are replaced during restoration include

    • Plugins,
    • Menus,
    • Pages,
    • Categories (of forums),
    • Forums,
    • Topics,
    • Replies, and/or
    • Users?

    If so, do they include anything else? If not, what type(s) of thing(s) do they include?

    -Jason

    Plugin Support vupdraft

    (@vupdraft)

    The Old directories will be for;
    Plugin,
    Themes,
    Others,

Viewing 5 replies - 1 through 5 (of 5 total)
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