Restore failed

  • Resolved bermand

    (@bermand)


    3 years, 1 month ago

    I did a successful back up. But when I tried to restore backup it failed.

    Got this message:

    Restore failed…

    Error: Existing unremoved folders from a previous restore exist (please use the “Delete Old Directories” button to delete them before trying again): /var/www/vhosts/serendipitygifts.co.za/httpdocs/wp-content/updraft/plugins-old

    I deleted the old directories but still failed to restore. And got the same error message

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter bermand

    (@bermand)

    When I retrid backup I got this message

    ? Move /var/www/vhosts/serendipitygifts.co.za/httpdocs/wp-content/wp-admin -> /var/www/vhosts/serendipitygifts.co.za/httpdocs/wp-content/wp-admin-old: Failed. Destination Directory UID=10606, GID=1003. Effective/real user IDs of the current process: 10606/10606. Effective/real group IDs of the current process: 1003/1003.

    Can anybody please give me some direction to resolve.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It appears to be a file permission/ownership issue, meaning UpdraftPlus or WordPress does not have the correct read or write permission to a certain folder or file.

    The following article on Smashing Magazine is a good guide as to the file permissions/ownerships that are required for WordPress: https://www.smashingmagazine.com/2014/05/proper-wordpress-filesystem-permissions-ownerships/#file-and-folder-ownership-for-wordpress

    Thanks,
    Bryle

Viewing 2 replies - 1 through 2 (of 2 total)
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