Restore fail due to permissions

  • Resolved paulio

    (@paulio)


    5 years, 7 months ago

    Hi

    I’m trying to move a site from one server to another. I backed everything up OK with Updraft from the old server, copied the files over to the new one, and am trying to restore the database.

    The error message I get every time is:

    Looking for db archive: file name: backup_2019-08-20-1636_TIAA_Intranet_ece0e9f5eee4-db.gz
    Archive is expected to be size: 9183.3 KB: OK
    Put contents /html/wp-content/upgrade/testfile_3092646e44f196ea4427a3e4f970d0031872ff9.txt: Failed. Destination Directory UID=, GID=. Effective/real user IDs of the current process: 33/33. Effective/real group IDs of the current process: 33/33.
    Error: UpdraftPlus needed to create a file in your content directory, but failed – please check your file permissions and enable the access (/html/wp-content/upgrade/testfile_3092646e44f196ea4427a3e4f970d0031872ff9.txt)
    Restore failed…

    Put contents /html/wp-content/upgrade/testfile_3092646e44f196ea4427a3e4f970d0031872ff9.txt: Failed. Destination Directory UID=, GID=. Effective/real user IDs of the current process: 33/33. Effective/real group IDs of the current process: 33/33.
    Error: UpdraftPlus needed to create a file in your content directory, but failed – please check your file permissions and enable the access (/html/wp-content/upgrade/testfile_3092646e44f196ea4427a3e4f970d0031872ff9.txt)
    Actions: Return to UpdraftPlus configuration

    UID 33 is www-data
    GID 33 is www-data

    I have recursively set permissions & ownership of everything in the www directory, and for the upgrade folder mentioned above for example ‘ls -l’ gives:

    drwxrwxr-x 2 helpdesk www-data 4096 Aug 21 14:31 upgrade

    ‘helpdesk’ is the admin account
    The ftp account (using vsftpd v3.3.0) that Updraft is using is a member of the www-data group.
    vsftpd.conf has been ammended to that listed below (I’ve removed all the commented out lines).

    Does anyone know what’s preventing Updraft from being able to create the file please?

    Many thanks

    
listen=NO
listen_ipv6=YES
anonymous_enable=NO
local_enable=YES
write_enable=YES
local_umask=022
dirmessage_enable=YES
use_localtime=YES
xferlog_enable=YES
connect_from_port_20=YES
chroot_local_user=YES
ls_recurse_enable=YES
secure_chroot_dir=/var/run/vsftpd/empty
pam_service_name=vsftpd
rsa_cert_file=/etc/ssl/certs/ssl-cert-snakeoil.pem
rsa_private_key_file=/etc/ssl/private/ssl-cert-snakeoil.key
ssl_enable=NO
force_dot_files=YES
pasv_min_port=40000
pasv_max_port=50000
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  • @paulio

    To help us work out the cause of your problem, can you please send us a copy of the restoration log?
    You can find this log in the ‘wp-content/updraft’ directory of your site via FTP.
    You can send the log file as an attachment or copy the contents into an online tool (such as https://pastebin.com/ )

    Thanks

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