Restore backup failed

Hi @longosimy ,

Thank you for reaching out!

Sometimes, with larger backups, the download process takes a bit more time
It is possible that your browser may be unable to request a restore process using the same window session (e.g. unless you move your mouse).

In such a case, when you see the success message, you can safely refresh the page.
Once you refresh, force both processes to stop: https://prnt.sc/1trv1tm

Then you can run the restoration right from the list, it should be downloaded already.

Once you run the restoration, please make sure:
a) Your PC won’t go into sleep mode
b) Screen-saver mode is not enabled or active
c) [Mac] Drive-sleep mode is not enabled
d) You have not run the restoration from Opera GX or Brave browser
e) You don’t use any extension that limits resource usage or “saves energy”

Usually, you don’t need to care about the above things, but this is the complete list of things that can cancel the restore process.

Let me know if that solves your issue ??
Thank you!

I tried several times but the restore keeps failing.
what can I do?

Hello @longosimy ,

Which browser did you use in the new Restoration attempt?

Please navigate to the plugin section Troubleshooting > Check advanced options and click on the button:
Share debug info with BackupBliss team

And here’s a screenshot that shows where to get it: https://prnt.sc/lKbjrSAqQudm

Please paste the debug code in your reply.

Kind regards

Hi @mixha,
I have already shared logs and provided the code (BMI-tJuH33Wd-24438) when I opened this topic.
I am using Chrome as browser.

Best regards.

Hey @longosimy ,

Sorry for the late reply. Please install this plugin version and try to run the process again.

Hello @mixha , i installed the provided version plugin and re-run the restore but the process failed again. This is the new debug code BMI-YP0t6nw0-46622

Hello @longosimy ,

Please pardon me for the delayed reply.

We’ve prepared a PHP CLI tool that allows for restoration directly via SSH. This method ensures our plugin isn't constrained by any limitations related to the web server.

Please ensure you have sufficient space for the restoration process. I recommend maintaining around a 25% reserve in free storage, in addition to the space required for the backup itself.

Before using the PHP CLI tool, make sure the ZipArchive extension is enabled in your PHP setup. You can check this by running:

php -r 'echo class_exists("ZipArchive") ? "true\n" : "false\n";'

If the output is true, you’re good to go.

To proceed, navigate to the root of your WordPress directory, then enter our plugin directory with:

cd wp-content/plugins/backup-backup/includes

For more information about available commands, type:

php -f cli-handler.php

You should see the following help output:

========= BACKUP MIGRATION PLUGIN =========
Please specify a CLI function: bmi_restore [.zip], bmi_backup, or bmi_quick_migration

Examples:
– php -f cli-handler.php bmi_backup
– php -f cli-handler.php bmi_restore BMI_12-12-12_nameOfMySite_nameOfBackup.zip
– php -f cli-handler.php bmi_quick_migration "https://localhost/site/linkToMyBackup.zip"
========= BACKUP MIGRATION PLUGIN =========

To restore your backup, you can use a command like this:

php -f cli-handler.php bmi_restore BM_TheNameOfYourBackup.zip

Please let me know if you need any further assistance!