“Responsive” theme stopped working

  • Resolved susanreu

    (@susanreu)


    2 years ago

    When I choose a page from the top menu, none of the page content shows on the page. I spoke with BlueHost technical support and BlueSkyPro, and they suggested I revert to a prior version of the theme. I rolled back through several versions, but that did not help. When BlueHost technical support disabled the theme on my site, the content appeared. So BlueHost suggested I try another theme. I don’t want to change themes. I want this one to work again. Help, please help. I posted yesterday in the main support forum (because I didn’t realize the issue might be related to the specific theme) and NO ONE has stepped in to offer any assistance.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Tejas Sonawane

    (@tejassonawane21)

    Hi @susanreu,

    Thanks for reaching out.

    Could you please raise a ticket with our support channel at [email protected] for a faster resolution? Also, please provide us with the admin credentials of the site along with the URL of the site.

    Best Regards.

    Thread Starter susanreu

    (@susanreu)

    Thank you.

    Thread Starter susanreu

    (@susanreu)

    How do I get a support ticket? I sent an email to [email protected] about 7 hours ago requesting a support ticket and providing all details. I included the URL and login credentials.
    My Account page on https://cyberchimps.com/ still says “My Support Tickets –
    You have no support tickets.”

    What else do I need to do? Thank you.

    Theme Author CyberChimps

    (@cyberchimps)

    Hi,

    There was some issue may be. Now we have received your ticket with details and our team is working on it.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
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