Responsive page at payment

  • Resolved voodise

    (@voodise)


    5 years, 3 months ago

    Hi,

    I have had an issue with the page where you enter your Swedish social security number. Seems like the page that comes up after you have marked the terms checkbox and proceed with payment is not mobile friendly. So the confirmation button is not visible. But if you turn the phone in a horisontal view the button appears.
    Would really need help with this since no customers are able to finalize their order since they think something is wrong. I can send snapshots if needed. Klarna has been working on this without any success. So I really really need help.

    On a phone go to https://www.voodi.se
    1.Add a product to the cart
    2.Go to checkout
    3.Enter your information
    4.Choose Klarna option “Kort eller bankkonto”
    5.Choose radio button “Dras fr?n bankkonto”
    6.Check the radio button “jag har l?st och..”
    7.Press the button “SLUTF?R K?P”
    8.New page opens where you need to type “Personnummer”. Here the button is not showing

    Thanks
    David

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Michael Bengtsson

    (@michaelbengtsson)

    Hi @voodise

    I was taking a look at this during the weekend on my phone, an S10 which i was told by Klarna was the same as what you tested with as well, and i dont have this issue on our demo site at all. Sadly when i tried to check on your site it seemed as if you had turned on the Klarna checkout plugin, but with incorrect credentials making it impossible for me to test on your store.

    But if you check on our demo site: https://demo.krokedil.com/klarnapayments do you see the same thing there?

    Best regards,
    Michael Bengtsson
    Krokedil

    Thread Starter voodise

    (@voodise)

    Hi Michael, I’m actually using an iPhone X. And I started to test with Klarna checkout plugin and later realized that I need to set up new account. So I rolled that back and have applied for the account now.
    But if you go to the site now you should be able to see it.
    And I can’t open your demo site.

    Br
    David

    Thread Starter voodise

    (@voodise)

    Hi again, now I’ve successfully switched over to Klarna checkout and it seems to work much better. So it seems to be an issue with the other plugin.

    Br
    David

    Plugin Author Michael Bengtsson

    (@michaelbengtsson)

    Hi again @voodise

    I don’t belive the issue is with the plugin, considering we dont own the iframe or the theme that you have on the site. And if you compare with the demo site i linked it works fine there for me, and for others. So i believe this is most likely a theme related issue.

    But are you sticking with Klarna Checkout over Klarna Payments in this case? Or do you need further support?

    Best regards,
    Michael Bengtsson
    Krokedil

    Thread Starter voodise

    (@voodise)

    Hi Michael, than for the support. I’ll stick with Checkout plugin.

    Br
    David

    Plugin Contributor Krokedil

    (@krokedil)

    Marking as resolved.

Viewing 6 replies - 1 through 6 (of 6 total)
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