Responsive Menu Pro will not open on one of our sites

I will also add that on the root site logged in the menu will work. Once I log out the menu doesn’t but only on the one site not the others.

Hi @ncmcwebmaster,

As I can see that you are our pro customer so I request you to please submit your issues on our official support channel, so we can take it up there.

As per forum guidelines

For support of commercial themes or plugins, go to the official support channel.
In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
Forum volunteers are also not given access to commercial products, so they would not know why a commercial theme or plugin is not working properly.

Ultimately, the vendors are responsible for supporting their commercial product.
If you are a vendor and observe someone asking questions about your paid plugin or theme, please direct them towards your own support resources.

Regards,
sumit

I have reached out there as well two days ago and hadnt heard back. Thank you!

Dear @ncmcwebmaster ,

We wanted to kindly inform you that we have not yet received any tickets. Would it be possible for you to kindly submit another ticket for us?

Thank you for your understanding and assistance.

Regards,
Sumit

I submitted another one about 15 min. ago. Thank you!

It may be coming from my work email. I suspect it is the one being used for the support submissions. hchapman@…………..

Hi @ncmcwebmaster

We have replied to your ticket request please check there.

Let me know if you need more help.

Regards,
Sumit