• Resolved photoeye

    (@photoeye)


    I have this issue since ever.
    When I open vertical pic on mobile device – it’s still in horizontal dimensions. The image is very small – like 1/10 from the mobile screen. My site is for photography with all image @ 700×467 / 467×700 pix (exept the main which are bigger but they are not in the gallery)
    I have and another – even if i turn my phone horizontal and i watch horizontal image in gallery – the address bar doesnt hide and take about 1/4 from the screen even if i click the full screen icon. So i dont feel like the gallery is responsive at all

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hey @photoeye!

    Thanks for letting us know about this issue!

    Could you please post the link to the page, where you have published a gallery? We’ll take a look at the lightbox problem and try to suggest solutions.

    Thank you! Cheers!

    Thread Starter photoeye

    (@photoeye)

    Hi
    https://photoeye.eu/portfolio/
    again – works perfect on desctop, but not on mobile

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    I am not sure if my reply was posted, it is not visible on our end. So let me re-post it below.

    Thanks for the link!

    When I open vertical pic on mobile device – it’s still in horizontal dimensions. The image is very small – like 1/10 from the mobile screen. My site is for photography with all image @ 700×467 / 467×700 pix (exept the main which are bigger but they are not in the gallery)

    Regarding this issue, could you please try enabling Full Width lightbox? Enable it from lightbox settings of your gallery shortcode.

    I have and another – even if i turn my phone horizontal and i watch horizontal image in gallery – the address bar doesnt hide and take about 1/4 from the screen even if i click the full screen icon. So i dont feel like the gallery is responsive at all

    Our developers are aware of this issue, it is caused by Google Chrome browser. They are currently working to fix this. Do you mind waiting a little until the version with the fix comes out?

    Thanks! Have a good day!

    Thread Starter photoeye

    (@photoeye)

    I checked “Full Width lightbox” from lightbox settings and it’s “Enable”. It’s something else

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hey @photoeye!

    In that case could we please take a closer look at the issue? Please contact our team using this contact form. We will check the issue and publish the solution under this thread.

    Also make sure to mention the link to this forum topic in your message.
    Cheers!

    Plugin Contributor Photo Gallery Support

    (@photogallerysupport)

    Hey @photoeye!

    Our development team has checked the problem you were facing with Photo Gallery lightbox. Let me describe what is happening. For example, if the image width is 800 pixels, this is the maximum size that it can be displayed proportionally on mobile.

    If you simply upload images with larger dimensions, e.g. 1200×1200 pixels or 1500×1500 pixeld, the images on the lightbox will display wider. Could you please try this?

    Thanks! Have a great weekend!

Viewing 6 replies - 1 through 6 (of 6 total)
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