Responsive icon and menu disappeared

Hi there,

This is very strange behavior and nothing Ive ever seen before.

Could you possibly provide a login so I can take a look as that should not be happening at all.

Also you can click the little blue button to upload images as before or simply paste in a URL if you wish.

All the best

I updated after making sure the PHP version was good but got the white screen and site down problem. I reverted to 2.8.9 and all is OK again on the live site.

I then tried on my localhost version of the same site. It is running PHP 7 and I got a completely white screen after the update. Went to admin and updated options. But now all the menu items have disappeared. I will now have to go through every option comparing the old version and the new version to try and get things working again.

The plugin has been really great up to this point but this recent upgrade experience has been very distressing. I always check the changelog on a major update of any plugin. However your changelog entry had no information and no warning of what to expect and how to upgrade:

3.0.0 (5th July 2016)

    Version 3 released!
    Too many changes to mention!

I think you could improve this.

Thank you!

Side note (I do that): @sbstarr I’ve deleted your offer to permit the plugin author to login to your site. That’s going to far and is something that is actively discouraged in these forums.

There are many ways to provide the information the author needs to help you. Yes, this is a form letter. ??

• Provide a link to the https://pasetbin.com/ of your web server’s error log.
• Create and post a link to your phpinfo(); output.
• Install the Send System Info plugin and provide the data that way.
• Enable WP_DEBUG, log that output to a file and how to share that file.

You get the idea.

I sent my login to you via your support page. This should be secure.

Thank you for your great insights!

Hi gfields,

Good shout, I will update the changelog accordingly. I admit it is a lacklustre attempt at a changelog and can only consider it laziness on my part.

I did have a big banner in the plugin for the last version which has been up for a month and had notices on my site about having PHP 5.4 installed but it seems no-one has read them unfortunately.

I will get on updating the text immediately!

Duly noted Jan Dembowski. I didn’t know… now I do.

Here is a System Info URL:
https://cherrypreschool.org/?system_info=YyAQ1CaGs9HdoWA7hZ71OSFMaG2FZyUM

Hi there,

I am able to update the options correctly, also I found the problem with why it is not showing.

You have an element called #masthead which has a z-index of 999999, as soon as I lowered this to below 9995 I could see the menu again.

You will need to do this in your theme custom css file to make it permanent.

Please let me know how you get on with that.

All the best

Thanks so much. Yes, I did change the z-index for #masthead to 9995 and the menu appears. We had “Additional Content” at the top which is not currently picking up our styles, so will continue to troubleshoot. I still get the data:, in my URL window whenever I try to select the menu image from the media library, but the setting seems to be holding. I’ll need to work to restore styles, but it’s at least a relief to have the live site functional in mobile.

Hey sbstarr,

I’m not sure if you used the CSS container selector for your styles before but that would’ve changed in the update so you may need to look at the style selectors and update those.

I will try and see if I can replicate the data: issue somehow but I am unable at the moment ??

Let me know if you need any further help!

All the best

Changed the CSS selector from #rm-additional-content to #responsive-menu-additional-content and that brought back my styling. Thanks much.

I am mystified by the data:, message I’m getting as the second Update Options goes through fine without throwing this message. The settings hold after the second click.

Hey sbstarr,

Great news about the Additional Content section and baffling about the data: issue.

It didn’t happen to me when I tried. Have you tried using in a different browser or maybe a browser cache clear in case that helps?

All the best

I had a similar problem with a sticky menu plugin, which uses a z-index of 1000000. But when I tried increasing RM’s z-index above that in my theme’s style.css file, it still didn’t work. Reducing the sticky menu’s z-index to 9995 did work, however, so thanks for posting this fix.

But, to avoid many similar problems for other users, I wonder if it would be worth increasing RM’s default z-index (which I see is currently set at 9999) to something like 2000000?

Hi there,

Ill do some digging to see if there is a maximum z-index value and if not increase in my plugin although I dont like making things like this too high as it becomes restrictive.

Thanks for the tip