responsive emails issue

  • Resolved ibd2004

    (@ibd2004)


    5 years, 3 months ago

    Hello,
    I am using your plugin and its great, thanks for that!
    I have installed the plugin “Kadence WooCommerce Email Designer” and there responsive template but for some reason the “Shipped” email that sent which contain the tracing info etc.. from your plugin seem to mess the template as it adding a table into it so the email is not responssive like should be.

    I have talked to the Kadence WooCommerce Email Designer support and they told me this –
    “You are using a plugin: Advanced Shipment Tracking for WooCommerce
    That plugin won’t work with responsive emails because it’s adding a table to your emails that are not responsive.
    So you have to turn the responsive mode off when using that plugin.
    It’s that table that has the RTL alignment issues. I suggest contacting that plugins support, I’ve talked with them before they are quick to respond and they can tell you how to fix.

    Also the shipping title is part of that plugin so you need to talk with that plugins support to learn how to translate it.

    Can you please advice what to do so the responssive email will work properly with your plugin togther? and also how can i RTL the info that come from your plugin?

    Many thanks
    Itai

Viewing 6 replies - 16 through 21 (of 21 total)
  • Plugin Author Zorem

    (@zorem)

    Hi, can you send a public link with screenshots? anyway, we will check it again.

    Thread Starter ibd2004

    (@ibd2004)

    This is how the email looks like now
    https://www.beautys.co.il/Screenshot_20191213-110353.jpg

    Plugin Author Zorem

    (@zorem)

    Since its not a complete page screenshot, I can’t see how the rest of the email looks like.
    Anyway, I checked and we will add a few improvements to the tracking display for the next release.
    Thanks.

    Plugin Author Zorem

    (@zorem)

    Hi @ibd2004 – we released a new version of the plugin, we added a few more options to the tracking display to make look better with the responsive template of Kadence (and in General)
    Option to use different display templates, simple or table, in the Simple template we display the info as text – provider – [TRACKING NUMBER LINK]
    and if you choose the table, to avoid it being too wide, you can use the tracking number as the link to track the order (this will hide the track column), and you can hide the name of the provider or its image.
    Hope this will help
    Thanks

    • This reply was modified 5 years, 3 months ago by Zorem.
    Thread Starter ibd2004

    (@ibd2004)

    Works great now!
    Many thanks!

    Plugin Author Zorem

    (@zorem)

    sure, let me know if you need anything else, I would appreciate if you can add your review ??
    Good day

Viewing 6 replies - 16 through 21 (of 21 total)
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