Response takes 8+ seconds

  • Resolved haeki1

    (@haeki1)


    1 month ago

    Hi,

    when using MC4WP the api-request takes a lot of time. In most cases it’s more than 8 seconds. The fastest was around 5. When using the regular embed it’s always under 4 seconds which is half. Any solutions for this? It doesn’t matter if double opt in or updating contacts is enabled. The mc4wp log isn’t outputting anything else than ?[2024-10-17 18:50:19] INFO: Form 526 > Successfully subscribed fabi**@hae**.com“

    Kind regards,
    Fabian

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hey Fabian,

    I just tested the form using my email “me@harish….”. It was not the fastest response but it was definitely faster than 5 seconds. Please note that the regular embed form from MailChimp does not use API as the data is submitted directly.

    Also, the logs will only show success or failure and nothing else. Is there some method you are using to calculate the time gap between pressing submit button and getting the confirmation?

    Thread Starter haeki1

    (@haeki1)

    Hey Harish,

    thank you for testing. After four weeks of long response times it started being fast yesterday evening. Perfect timing ?? Before that I had long conversations with the mailchimpsupport and also with two different people as the first one was pretty ignorant to the problem. I told him that I checked other sites using the plugin and that they were all fast. He said it’s a problem of mc4wp which I didn’t accept. So I tested the same mc4wp form with another apikey from an account that was hosted on another mailchimp server (us9). The slow one was us7 and what should I say. Us9 was fast as expected, but the guy from mailchimp still said it’s an integration problem, what made me kind of angry because he said I should hire an expert. That’s not how you treat paying customers. He just left the chat then. ?? So I started a new chat with another guy who was much more professional. As well I did test the different servers with postman to be 100% sure it’s not mc4wp and confirmed the problem of us7. The other guy from the support team forwarded it to the tech department. Don’t know if they already changed something, but like I said, since yesterday evening us7 is fast as well. ??

    Kind regards and have a nice evening,
    Fabian

    Plugin Contributor Lap

    (@lapzor)

    Thank you for your in depth debugging and reporting on this issue. Glad to hear your hard work payed off.

Viewing 3 replies - 1 through 3 (of 3 total)
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