Response support request

  • Hi there,

    Tried to reach out multiple times but the response time is very slow.
    Can you please help respond to our support request emails.

    Thanks!

    Kind regards,

    Pim

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter pimonda1

    (@pimonda1)

    @pankajagrawl-1

    We are having issues with the #credits given to our users when buying a subscription. Some users dont get the number of credits they should get when buying or renewing their subscription. I am trying to get in contact with Woocredits already since a while but nobody respondse on our requests.

    Kind regards

    We are having troubles too. On renewal, no credits are being assigned.

    And we were getting minus credits for subscriptions set to cancel out their existing credits.

    My pro version of the plugin is set to renew soon, I would like to see some support before then on this as it’s impossible to hear back..

    I sent a question a month back and all I have heard is that they are looking into it.

    Plugin Contributor pankajagrawal

    (@pankajagrawal-1)

    Hi,

    @pimonda1
    we are looking into your issue and will provide update soon.

    @ryanphpdev
    can you please send your order details and forward email you send us month before?
    we will try to fix your issue asap.

    contact email: [email protected]

    Thank You

    Moderator Yui

    (@fierevere)

    永子

    Please dont do commercial customers support here

    For pro or commercial product support please contact the developer directly on their site.
    This includes any pre-sales topics as well.
    As the developer is aware, commercial products are not supported in these forums.
    I am sure they will have no problem supporting you there.

Viewing 4 replies - 1 through 4 (of 4 total)
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