response code 403

  • Resolved klxhzm

    (@klxhzm)


    10 months, 1 week ago

    Hi!

    I’ve updated everything according to the latest rules (all the DNS changes were marked working etc) but I can’t send a preview or save the newsletters I’ve been working on.
    When I press preview I get: “An error has happened while performing a request, the server has responded with response code 403”. In the system overview no errors are shown, however.
    When I try to press “save” I get:
    “The email could not be saved.
    Please, clear browser cache and reload the page.
    If the problem persists, duplicate the email and try again.”

    I’ve cleared caches and also tried switching off my security plugins but it’s all the same. Any other suggestions?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @klxhzm

    Thank you for reaching out and I apologize for the issues you’ve been encountering.

    Issue 1: Error Code 403
    The error code you’re getting seems to suggest that your website might be using an outdated version of jQuery. Currently, Mailpoet recommends using jQuery 3.6.0 and only supports 2.2.4+ or 1.12.4+. Thus, an update to your jQuery version could potentially fix this issue.

    Alternatively, as a less recommended option, you could roll back to an older version of MailPoet.

    If you are already on a recent version of jQuery and still encounter the error, it might be due to ModSecurity being enabled, which could block requests. In this scenario, we suggest reaching out to your hosting support to check if ModSecurity is enabled.

    Issue 2: The Email Couldn’t Be Saved
    For the issue you’re facing with saving the email, there are several possible solutions, which are detailed in this article. In summary:

    1. Use a different browser or clear your browser cache if you haven’t yet tried a different browser.
    2. Check if your site has adequate disk space on the server.
    3. Verify if custom HTML has been copied into your email.
    4. Confirm your admin user has proper write permissions.
    5. Given that you’ve already tried disabling your security plugins, check with your host to see if they have set up a firewall that could cause this error.

    I hope these steps assist you in resolving the issues you’ve encountered. Please do not hesitate to reach out if you need further assistance.

    Thread Starter klxhzm

    (@klxhzm)

    Yeap, turning down the firewall in the hosting helped.
    Thanks for your time and support!

Viewing 2 replies - 1 through 2 (of 2 total)
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