Resources Missing

  • Resolved thevillaagave

    (@thevillaagave)


    1 year, 11 months ago

    Some time last week, the resources listed in my booking calendar went missing. When I logged into wordpress, the booking calendar resource list displayed that each table had crashed. A little research and I discovered that my six-month booking calendar subscription had expired. That should be easy enough to fix! I purchased a new subscription (also a new version), downloaded and installed it precisely per instruction. There is a very specific step where you de-activate the current version and make sure “delete my data” is unchecked, of course I triple-confirmed it was unchecked.

    After the install the resources were still missing. I thought, well, what if I just restored my website to a point in time before the resources went missing. I restored plugins from March 29th using the plugin UpDraft Plus. Now my website is a complete mess-as you can see from the link. The WordPress Admin page indicates that there are no plugins whatsoever. Just errors.

    I genuinely don’t know what to do – I lost my web dev a couple of months ago so I have no where to turn at present. I hope someone out there can help!

    -Bonnie from The Villa Agave

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author wpdevelop

    (@wpdevelop)

    Hello.

    1) It’s seems that the restore with ‘UpDraft Plus” was not correct. Messages that I can see right now, like this one:
    [/vc_custom_heading][vc_empty_space empty_h="5"][/vc_column][/vc_row][vc_row is_header="yes" row_height_percent="80" back_image="82" overlay_color="color-prif" overlay_alpha="25" gutter_size="3" column_width_percent="100" shift_y="0" z_index="0" desktop_visibility="yes" inverted_device_order="yes" uncode_shortcode_id="195314" overlay_color_type="uncode-palette"][vc_column column_width_percent="100" align_horizontal="align_center" gutter_size="3" overlay_alpha="50" shift_x="0" shift_y="0" shift_y_down="0" z_index="0" medium_width="0" mobile_width="0" width="1/1"][vc_empty_space empty_h="2"][vc_custom_heading text_color="color-xsdn" heading_semantic="h1" text_size="fontsize-194702" el_class="center agave-header" uncode_shortcode_id="198413" text_color_type="uncode-palette"]

    does not relative to the Booking Calendar, but more relative to your website. Please contact the support of “UpDraft Plus” relative to correct procedure of restore website. Probably you have missed something in the settings of this plugin for restore, or need to restore it from more early version of backup.

      2) Now relative to the Booking Calendar issue with booking resources table. As I was wrote early in the emails, the best way to restore only the Database (not full website) from the backup that you have before, when the booking resources tables was working fine. So if you will restore the Database in point #1 then probably issue will be fixed.

      But if you will restore the database, but the issue with booking resources tables (crashed tables) still will be exist then try these steps:

      a) Please open the Booking > Settings General page, and be sure that the “Delete booking data, when plugin deactivated” option has been unchecked.
      b) Open the WordPress > Plugins menu and deactivate all versions of Booking Calendar (free and paid).
      c) Open any Database editing tool, like phpMyAdmin or some other tool from your server hosting provider. Then open your database and delete the “wp_bookingtypes” table that you was having as crashed.
      d) Download your paid version of Booking Calendar and install it.
      Please check more here https://wpbookingcalendar.com/faq/upgrade-from-free-to-paid-version/
      e) System have to create new wp_bookingtypes table for your booking resources. If on this stem everything will be OK, then you will be need to find your lost bookings and assign them to new booking resources, that you can create at the Booking > Resources page.
      f) Follow this instruction about lost bookings: https://wpbookingcalendar.com/faq/lost-bookings/

      Please note, this forum is only about the support of Booking Calendar Free version. If you will have any questions about the paid version, then contact here https://wpbookingcalendar.com/contact/

      Kind Regards.

    Viewing 1 replies (of 1 total)
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