Resource

  • Resolved amerlin

    (@amerlin)


    2 years, 5 months ago

    Hi,
    We have installed your plugin and we have a series of 500 errors (memory limit reached) on wordpress. Is there any optimization that needs to be done in order not to occupy all the server resources? Thanks

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @amerlin ,

    Can you please let us know when are you facing this issue?

    Is it coming up during Previewing or Updating a tour?

    If yes, can tell me if you’re using any media or image content on any of the hotspots?

    Regards,

    Hi @amerlin ,

    Let us know if you have any updates on this.

    Also, can you please give us the error log of these 500 errors?

    We’ll have a look.

    Regards,

    Thread Starter amerlin

    (@amerlin)

    Hi,
    the problem is about resource limit (500 error).

    This is the error:

    The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

    Additionally, a 503 Service Unavailable error was encountered while trying to use an ErrorDocument to handle the request.

    We also upgrade the hosting plan (with more memory and cpu) but the problem is present.

    The problem is present not always, but sometime.

    Thanks.

    Hi @amerlin ,

    Really sorry for getting back to you this late.

    Can you please share your website’s debug Log with us for this?

    On top of that, you can share the error log of your control panel as well.

    Since it can contain some sensitive data, you can send the details of the error log to our email: support @ rextheme.com

    Our developers will have a look at them and get back to you.

    Regards,

    Hi @amerlin ,

    Since we didn’t hear back anything from you, we’re marking this thread as resolved.

    Feel free to open another thread if you face any other issues with the plugin.

    Regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Resource’ is closed to new replies.