Resolving Runaway Processes That Disable Site

  • I’m at my wit’s end dealing with a big issue with this site.

    2-3 times an hour, the site goes offline giving a Resource Limit Reached messagre iun the browser. It will be down for several minutes, then come back only to go down again. I have talked with my hosting service and they tell me that there are runaway processes running on the server but they are not helping me understand what might be causing them. They will kill processes, but they obviously return and the cycle starts all over.

    I am running WordPress 5.3 using the Extra theme from Elegant Themes. It is not customized (except for colors and other adjustments in the Customize menu). I have updated WordPress, the theme, and my plug-ins to the latest version. I ran a virus scan on the site from my cPanel install and it is clean.

    We only have two users listed on the system, myself and the editor of the newspaper. I have changed passwords on both users in an effort to make sure that neither account has been compromised.

    I am using common, popular WordPress plug-ins on the site (nothing weird) and I have several WordPress sites I support on this same host. This one is the only site that is having this issue. All the others (they are on the same host and are using the same plug-ins as this site) are not having issues, but they are using Divi by Elegant Themes as their development environment. The Extra theme is a subset of Divi (it uses its tools but is a created theme by Elegant Themes) so I don’t think it is the problem (but who knows)?

    How could I go about troubleshooting this site and get it fixed? I’d appreciate any suggestions as I have not been able to solve this and it has been going on now for several weeks.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Is this a multisite or an ‘Addon Domain’ via your CP?

    You have a redirect loop running there… First thing might be to turn off CloudFlare’s proxy by going to their dashboard and clicking the orange cloud button to gray.

    Next thing might be to turn off the plugins and switch to a generic theme.

    Troubleshoot from there.

    Thread Starter pegasuspress

    (@pegasuspress)

    It is by itself (not a multi-site or add-on domain).

    Where would I find the CloudFlare proxy? Is it in cPanel?

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Resolving Runaway Processes That Disable Site’ is closed to new replies.