Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi,

    You may try updating wordpress if you are using an older version.

    If the issue is still there then the easiest way to fix this is by converting your images to RGB color space before uploading them to WordPress. This can be easily done using Adobe Photoshop.

    Let me know if this helps.

    if problem persists i can personally check your site.

    Best,

    Van

    Thread Starter ladincz

    (@ladincz)

    Hi,
    I’m using the newest WP version. Everything is updated.
    I can prepare images in Photoshop, but that is not solution. I would like to solve the issue in WP.
    I have copy of whole WP locally o my computer and it’s not happening there. Could it be because of some server setup?

    Thx.

    Hi,

    Can you add here the original image you uploaded so i can test it on my demo wordpress and see if the issue is with your wordpress.

    Van

    Thread Starter ladincz

    (@ladincz)

    Here you go
    https://www.hasicskysborpribram.cz/wp-content/uploads/2018/06/qb.jpg

    • This reply was modified 6 years, 8 months ago by ladincz.

    Hi,

    How are you uploading the file? are you trying to add it to a post or as product image using woocommerce.

    Also are you using any plugin for speed optimization?

    Van

    I tested the image file and everything is good.

    I would suggest you update your AVADA theme as it seems to be an editor issue.

    Avada have its own editor that process the image when trying to add on a post or page.

    This issue is not a core wordpress issue. You better contact avada support.

    I can take a quick look at your system though and try to fix it if you don’t have much time. But if you have time to spare then contact Avada.

    Van

    Thread Starter ladincz

    (@ladincz)

    I upload image simply via media and upload file. I don’t use woocommerce or plugin for optimization.
    Avada theme is updated. And as I’ve written, I have the same version on local with no issue.

    did you try uploading a small jpg file and see if the issue is still there. if jpg images with smaller file size get processed properly then its a php directive issue. As i mentioned earlier, it is not a wordpress core issue and it is only happening on your server.

Viewing 8 replies - 1 through 8 (of 8 total)
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