Resize pixels not working

  • Resolved alexandergaianima

    (@alexandergaianima)


    2 years, 3 months ago

    Hello! I tried to change the settings when uploading new images to the media library; Width: 1400 pixels and height to 1100 pixels but it doesn’t work when I upload new images. If I upload an image that has 1500×1500 pixels before uploading, the uploaded image is the same size, 1500×1500 pixels after the image has been uploaded. Some images change, but then the height and width will have the same dimensions, 1100 x 1100 px.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support adamewww

    (@adamewww)

    Can you please share a screenshot of your settings? Also, do you have any other plugins that are manipulating your images in any way? Really the only way it wouldn’t necessarily work is if the images are being changed by something else before Imagify can.

    Thread Starter alexandergaianima

    (@alexandergaianima)

    Hi! Thank you for your answer.

    Okey i understand. I tried to unactivate all plugins so only the plugin Imsanity was activated. After that i tried to upload a picture in the media library with 1500 x 1500 pixels. The image didn′t get resized to 1100 x 1400 pixels, so i still have the same problem.

    /Alexander

    Plugin Support adamewww

    (@adamewww)

    Hrm. That is odd… I’ve tested it a few different ways and it definitely resizes the files. It may be best to take this to a ticket so we can share information a little more freely https://ewww.io/contact-us/

    Can you share the image you are uploading? Have you tried other images?

    Plugin Support adamewww

    (@adamewww)

    As we have moved the conversation to direct contact, I’m resolving this issue on here.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Resize pixels not working’ is closed to new replies.