“Resize Original Image” setting is not working (I’m a Paying User)

Hi,

1) Smush Pro refuses to resize my images to 1800px which leaves me with 7000px and 9000px images. I’m not sure when this stopped working, but I know it WAS. I have waited for the smushing progress to update and then refresh and still, no changes – still left with huge images.

2) I see a new image size called medium_large now that’s able to be “smushed”. I didn’t add that, so I looked into it and found out that WP added it back in 4.4. So why is it showing now and why is it set to 0px by 0px?

3) 3 of my images refuse to “smush”. They originally smush and I get a success message and then when I refresh the page… boom back to “you have 3 images that need smushed”… How do I find out what images these are and why it’s doing this.

I’m up to date on all my plugins and am a paying user. The website I’m currently building is on a staging server (safetyindi.wpengine.com) and I’m building this out on my own custom theme.

Please get back with me and fix this. I can’t move forward with development until I can start uploading images properly. Images of the above scenarios are attached below.

Thanks,
Tad