• Resolved sjtechnology

    (@sjtechnology)


    Hello, I have Site Kit on my WordPress and I try to signing but I am getting following message: How to resolve it? “The request to the authentication proxy has failed with an error: a site with the given URL already exists?Get help.”

    Please provide me solution

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  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for reaching out @sjtechnology. Based on the error you’re encountering, I suspect that what may be happening is some of your site URLs on the Site Kit service don’t match your current set up for your site. This may be based on a previous site URL.

    So we can determine more on this, and ensure you can get the plugin successfully connected, please share the following:

    1. Your?Site Health information. You can?use this form?to share privately if preferred.??
    2. What is the URL of the page where you see this error? I ask as this may contain a no longer valid callback URL, based on your previous site. If so, you may be able to correct the URL to march your current setup in order to proceed.

    Another option may be to modify your site URLs in order to proceed, adding or removing a www path. Alternatively, if we can determine incorrect records on the Site Kit service, we may be able to correct them. Once we have the information above we can troubleshoot further.

    Let me know if you have any questions with the above.

    Plugin Support James Osborne

    (@jamesosborne)

    I’m just following up with you to check whether the error remains? If so please share the information requested above and we can investigate further.

    Plugin Support James Osborne

    (@jamesosborne)

    As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.

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