Reset settings?

  • Resolved antekapa

    (@antekapa)


    1 year, 11 months ago

    Hi, is it possible to reset all of the setting maded on the plugin?

    I will explain way,

    I moved to a new hosting and change the settings with those from the new hosting (test email work), but I can’t send any other email (Woocommerce: New order, Completed order etc.) even test email from Email Customiser, this is never been problem on my previous hosting.

    I try 4 different SMTP plugins and they all work, but every of them have option to get the settings from your plugin and when I choose it, every of this plugins show SMTP Host from my previous hosting, so I think some how your plugin not change it in the settings (I did it and visually all settings are correct).

    So can I reset all settings some how, I try to reinstall the plugin, but it still remember them…

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Dake

    (@dakeg)

    Hi @antekapa

    Thanks for reaching out and we are sorry to hear about this strange issue.

    Based on how you have described it so far, it sounds like a caching issue. You may want to consider clearing your website cache.

    In order to perform a full re-installation, you’ll need to check the “Uninstall Easy WP SMTP” checkbox under your Easy WP SMTP > Settings > Misc section. Once that is checked a full uninstallation will be performed, then you can attempt a fresh installation once more.

    Thread Starter antekapa

    (@antekapa)

    Thanks, that was helpful and now it works. I don’t know why I not find this setting from the first time, I check every Setting page, before open this ticket…

    Whatever, can I ask you another side question here?

    First, before I ask you, just to know, I NOT blame you or your plugin at all for this issue, just you, like a person who knows what doing, maybe know what is the problem now…

    I always been used your plugin for my emails and never had a problems, but now every email get directly to SPAM folder. What is different now—-> I change my hosting and also now I use Cloudflare for DNS.

    Is it possible those difference to case every mail to be treated as a SPAM?

    Thanks!

    Plugin Support Dake

    (@dakeg)

    Hi @antekapa

    Thanks for getting back to us and we are happy to hear that your settings are now carrying over.

    As for your follow-up question, that certainly is strange. To confirm if the issue is mailer/SMTP server specific, we would recommend setting up a different mailer.

    Specifically, we recommend using the Sendinblue mailer for testing purposes. Even if you don’t end up using them long-term, you can at least confirm that the previous SMTP server is experiencing an issue and you can share that information with the SMTP host.

    Thread Starter antekapa

    (@antekapa)

    Ok, I will try, thanks for your help!

    Plugin Support Dake

    (@dakeg)

    Hi @antekapa

    You’re welcome, we hope this workaround helps determine the issue ??

Viewing 5 replies - 1 through 5 (of 5 total)
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