• Resolved Mohammad Ali

    (@mansourikhah)


    Hello, LifterLMS?password reset does not work and when the customer clicks on the password reset link, it returns to the password reset page.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Nick Mariano

    (@reddotinmotion)

    Hi @mansourikhah,

    We are not able to replicate the same problem on our test site. In our isolated test environments, when the password reset link arrives on the inbox, and then we click on the Reset Password button, it loads the password reset form where we can enter the new password.

    Could you try to rule out if there is a theme conflict, a plugin conflict, or some caching issue?

    To rule out caching issues, please make sure that you have deactivated any caching plugin you are using on your site. Make sure to also contact your webhost and ask them to temporarily disable all forms of server-side caching on your site (including CDN caching if your site is under CDN). You can learn more this is lifterlms.com/docs/caching-issues-faqs.

    If there are no caching issues, then try to check if the problem will disappear if you switch to a default theme (e.g., the Twenty Twenty Four theme) or if you deactivate all plugins except LifterLMS. You will know which plugin is causing the problem by re-activating each plugin one-at-a-time and testing the password reset every time you reactivate a single plugin.

    Plugin Support Nick Mariano

    (@reddotinmotion)

    Hi @mansourikhah,

    As we haven’t had any response in over a month I am going to mark this thread as resolved. Please reopen or post a new thread if you require further assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.