Reset Password link throws invalid key not fix

  • Resolved Gregory

    (@quanticconseil)


    1 year, 1 month ago

    Hello we use your plugin on our site and we have update the plugin from 30.2.1 to 3.1.0 and the resert password page doesn’t work. It spin and return to à form for user registration/création (add user name and password). And it doesn’t work.

    We had to rollback it to 3.0.3 (ok), the 3.0.4 doesn’t work.

    Could you help us?

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Thread Starter Gregory

    (@quanticconseil)

    For more info, we have a dev with just the necessary plugin (bakery, Jupiter Core, Jupiter Donut…) and the bug is still here after the v 3.0.3.
    This is the page after the reset code (by email) : https://ibb.co/SNTgCVb

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi there,

    Thanks for writing in,

    Would you please let us know the version number of the WordPress and the PHP? Also, please provide us with the list of all of the plugins used in your site. You have listed some. Are these all?

    Regards!

    Thread Starter Gregory

    (@quanticconseil)

    Hello,

    We use WordPress 6.3.2 in q multisite installation
    PHP 7.4

    Plugins (all are up to date) :
    Content Control
    Custom Fonts
    Disable Gutenberg
    Flamingo
    Head Meta Data
    Jupiter Core (thème)
    Jupiter Donut (thème)
    Loco Translate
    Really Simple SSL
    Redirection
    User Registration
    WP Mail SMTP
    WP Migrate Lite
    WP Rollback
    WPBakery Page Builder (Modified Version / thème)
    Yoast Duplicate Post

    Thank you

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi there,

    We tried to replicate this issue over here on our testing sites. But, we were unable to find such an issue. Since this issue is not being replicated in our testing sites, this might be a plugin conflict. Would you please check once?
    For this, please refer to the documentation in the link below.
    https://docs.wpeverest.com/user-registration/docs/how-to-check-plugin-theme-conflict/
    If this doesn’t help, please let us know.

    Regards!

    Thread Starter Gregory

    (@quanticconseil)

    Hello, the problem is still here. We had :

    • switch theme for twenty twentythree
    • Disable all the plugin except Wpbakery, wp mail smtp, Wp rollback, Really Simple SSL and User Registration
    • Try the plugin Health Check & Troubleshooting

    It’s only works when the plugin is on the version 3.0.3 or under.
    Maybe is a multisite issu?



    Thread Starter Gregory

    (@quanticconseil)

    there is the healt check off the dev site : 
    

` wp-core

version: 6.3.2
    site_language: fr_CA
    user_language: fr_CA
    timezone: America/Toronto
    permalink: /%category%/%postname%/
    https_status: true
    multisite: true
    user_registration: true
    blog_public: 0
    default_comment_status: undefined
    environment_type: production
    site_count: 3
    network_count: 1
    user_count: 799
    dotorg_communication: true wp-active-theme

name: Twenty Twenty-Three (twentytwentythree)
    version: 1.2 (latest version: 1.3)
    author: the WordPress team
    author_website: https://www.remarpro.com
    parent_theme: none
    theme_features: core-block-patterns, post-thumbnails, responsive-embeds, editor-styles, html5, automatic-feed-links, block-templates, widgets-block-editor
    theme_path: /home/compete/dev3.competenceculture.ca/wp-content/themes/twentytwentythree
    auto_update: Désactivé wp-themes-inactive (5)

Divi: version: 4.22.2, author: Elegant Themes (latest version: 4.23.1), Mises à jour auto désactivées
    CULTIVE - Jupiter Child Theme: author: Your name here, version: (undefined), Mises à jour auto désactivées
    Jupiter Child Theme: author: Your name here, version: (undefined), Mises à jour auto désactivées
    Jupiter: version: 6.10.6, author: Artbees, Mises à jour auto désactivées
    Twenty Twenty-Two: version: 1.4, author: the WordPress team (latest version: 1.6), Mises à jour auto désactivées wp-mu-plugins (1)

Health Check Troubleshooting Mode: author: (undefined), version: 1.9.1 wp-plugins-active (5)

Health Check & Troubleshooting: version: 1.7.0, author: The www.remarpro.com community, Mises à jour auto désactivées
    User Registration: version: 3.1.0, author: WPEverest, Mises à jour auto désactivées
    WPBakery Page Builder (Modified Version): version: 7.0, author: Michael M - WPBakery.com, Mises à jour auto désactivées
    WP Mail SMTP: version: 3.9.0, author: WP Mail SMTP (latest version: 3.10.0), Mises à jour auto désactivées
    WP Rollback: version: 1.7.3, author: GiveWP.com, Mises à jour auto désactivées wp-plugins-inactive (65)

Admin Bar & Dashboard Control: version: 1.2.8, author: Author: ProfilePress Team (latest version: 1.2.9), Mises à jour auto désactivées
    Advanced Custom Fields: version: 6.2.1, author: WP Engine (latest version: 6.2.2), Mises à jour auto désactivées
    Advanced Custom Fields: Extended: version: 0.8.9.4, author: ACF Extended (latest version: 0.8.9.5), Mises à jour auto désactivées
    Advanced Order Export For WooCommerce: version: 3.4.2, author: AlgolPlus, Mises à jour auto désactivées
    Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic - Anti-spam Team, Mises à jour auto désactivées
    Artbees Themes Captcha: version: 1.0, author: Jose Rodriguez [email protected], Mises à jour auto désactivées
    Auto Copyright Year Updater: version: 1.3, author: ERA Solutions, Mises à jour auto désactivées
    Challan Pro: version: 4.1.14, author: WebAppick, Mises à jour auto désactivées
    Classic Widgets: version: 0.3, author: WordPress Contributors, Mises à jour auto désactivées
    Complianz | GDPR/CCPA Cookie Consent: version: 6.5.5, author: Really Simple Plugins, Mises à jour auto désactivées
    Conditional Fields for Contact Form 7: version: 2.3.11, author: Jules Colle (latest version: 2.3.12), Mises à jour auto désactivées
    Contact Form 7: version: 5.8.1, author: Takayuki Miyoshi (latest version: 5.8.2), Mises à jour auto désactivées
    Contact Form 7 Captcha: version: 0.1.2, author: 247wd, Mises à jour auto désactivées
    Content Control: version: 2.0.11, author: Code Atlantic (latest version: 2.0.12), Mises à jour auto désactivées
    Cultive Shortcodes: version: 1.0.0, author: Quantic-conseil, Mises à jour auto désactivées
    Custom Fonts: version: 2.1.0, author: Brainstorm Force, Mises à jour auto désactivées
    Disable Gutenberg: version: 3.0, author: Jeff Starr (latest version: 3.1), Mises à jour auto désactivées
    Divi Booster: version: 3.9.2, author: Dan Mossop, Mises à jour auto désactivées
    Enable jQuery Migrate Helper: version: 1.4.0, author: The WordPress Team, Mises à jour auto désactivées
    Events Calendar for FooEvents: version: 1.6.51, author: FooEvents (latest version: 1.6.52), Mises à jour auto désactivées
    Flamingo: version: 2.4, author: Takayuki Miyoshi, Mises à jour auto désactivées
    FooEvents Custom Attendee Fields: version: 1.6.23, author: FooEvents, Mises à jour auto désactivées
    FooEvents for WooCommerce: version: 1.17.8, author: FooEvents, Mises à jour auto désactivées
    FooEvents Multi-Day: version: 1.6.5, author: FooEvents, Mises à jour auto désactivées
    Fraud Prevention For Woocommerce: version: 2.1.6, author: theDotstore, Mises à jour auto désactivées
    Genially Embed: version: 4.0.5, author: genially, Mises à jour auto désactivées
    GTM4WP: version: 1.18.1, author: Thomas Geiger, Mises à jour auto désactivées
    Header Footer Code Manager: version: 1.1.36, author: 99robots, Mises à jour auto désactivées
    Head Meta Data: version: 20230715, author: Jeff Starr (latest version: 20231026), Mises à jour auto désactivées
    Honeypot for Contact Form 7: version: 2.1.1, author: Nocean, Mises à jour auto désactivées
    iQ Block Country: version: 1.2.21, author: Pascal, Mises à jour auto désactivées
    iThemes Security: version: 8.1.8, author: iThemes (latest version: 9.0.3), Mises à jour auto désactivées
    Jupiter Core: version: 1.0.4, author: Artbees, Mises à jour auto désactivées
    Jupiter Donut: version: 1.4.4, author: Artbees, Mises à jour auto désactivées
    LayerSlider WP: version: 6.9.2, author: Kreatura Media, Mises à jour auto désactivées
    Loco Translate: version: 2.6.6, author: Tim Whitlock, Mises à jour auto désactivées
    Loginizer: version: 1.8.1, author: Softaculous, Mises à jour auto désactivées
    Master Slider Pro: version: 3.2.14, author: averta, Mises à jour auto désactivées
    No Weak Passwords: version: 1.0.2, author: David Anderson, Mises à jour auto désactivées
    Password Policy Manager: version: 1.5.0, author: miniOrange, Mises à jour auto désactivées
    Polylang: version: 3.5, author: WP SYNTEX (latest version: 3.5.2), Mises à jour auto désactivées
    Promoteurs Shortcodes: version: 1.0.0, author: Quantic-conseil, Mises à jour auto désactivées
    Really Simple SSL: version: 7.1.3, author: Really Simple Plugins, Mises à jour auto désactivées
    reCaptcha for WooCommerce: version: 2.48, author: I Thirteen Web Solution, Mises à jour auto désactivées
    Redirection: version: 5.3.10, author: John Godley, Mises à jour auto désactivées
    SecuPress Free — WordPress Security: version: 2.2.4.1, author: SecuPress, Mises à jour auto désactivées
    Site Kit by Google: version: 1.111.0, author: Google (latest version: 1.113.0), Mises à jour auto désactivées
    Slider Revolution: version: 6.2.12, author: ThemePunch, Mises à jour auto désactivées
    Use Any Font: version: 6.3.04, author: Dnesscarkey, Mises à jour auto désactivées
    Waitlist woocommerce( Back in stock notifier ): author: (undefined), version: 2.5.3, Mises à jour auto désactivées
    Waitlist Woocommerce Premium ( Back in stock notifier ): author: (undefined), version: 3.0, Mises à jour auto désactivées
    WooCommerce: version: 8.2.0, author: Automattic (latest version: 8.2.1), Mises à jour auto désactivées
    WooCommerce Global Payments HPP: version: 3.2.0, author: SkyVerge, Mises à jour auto désactivées
    WooCommerce Google Analytics Integration: version: 1.8.7, author: WooCommerce (latest version: 1.8.9), Mises à jour auto désactivées
    WooCommerce Min/Max Quantities: version: 4.1.1, author: WooCommerce, Mises à jour auto désactivées
    WordPress Importer: version: 0.8.1, author: wordpressdotorg, Mises à jour auto désactivées
    WP File Manager: version: 7.2, author: mndpsingh287 (latest version: 7.2.1), Mises à jour auto désactivées
    WPForms Lite: version: 1.8.4, author: WPForms (latest version: 1.8.4.1), Mises à jour auto désactivées
    WPJobBoard: version: 5.9.3, author: Grzegorz Winiarski, Mises à jour auto désactivées
    WP Mail Logging: version: 1.12.0, author: WP Mail Logging Team, Mises à jour auto désactivées
    WP Maintenance: version: 6.1.3, author: Florent Maillefaud, Mises à jour auto désactivées
    WP Migrate Lite: version: 2.6.9, author: WP Engine, Mises à jour auto désactivées
    Yoast Duplicate Post: version: 4.5, author: Enrico Battocchi & Team Yoast, Mises à jour auto désactivées
    Yoast SEO: version: 21.3, author: Team Yoast (latest version: 21.5), Mises à jour auto désactivées
    [WPJB] Map Filter Addon: version: 1.0, author: Greg Winiarski, Mises à jour auto désactivées wp-media

image_editor: WP_Image_Editor_GD
    imagick_module_version: Non disponible
    imagemagick_version: Non disponible
    imagick_version: Non disponible
    file_uploads: File uploads is turned off
    post_max_size: 512M
    upload_max_filesize: 512M
    max_effective_size: 512 Mo
    max_file_uploads: 20
    gd_version: 2.3.3
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: 9.25 wp-server

server_architecture: Linux 3.10.0-962.3.2.lve1.5.80.el7.x86_64 x86_64
    httpd_software: Apache
    php_version: 7.4.33 64bit
    php_sapi: litespeed
    max_input_variables: 10000
    time_limit: 90
    memory_limit: 2048M
    max_input_time: -1
    upload_max_filesize: 512M
    php_post_max_size: 512M
    curl_version: 7.87.0 OpenSSL/1.1.1w
    suhosin: false
    imagick_availability: false
    pretty_permalinks: true
    htaccess_extra_rules: true
    current: 2023-11-08T16:02:13+00:00
    utc-time: Wednesday, 08-Nov-23 16:02:13 UTC
    server-time: 2023-11-08T11:02:11-05:00 wp-database

extension: mysqli
    server_version: 10.6.15-MariaDB-cll-lve
    client_version: 10.6.11-MariaDB
    max_allowed_packet: 536870912
    max_connections: 310 wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/compete/dev3.competenceculture.ca/wp-content
    WP_PLUGIN_DIR: /home/compete/dev3.competenceculture.ca/wp-content/plugins
    WP_MEMORY_LIMIT: 1024M
    WP_MAX_MEMORY_LIMIT: 2048M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: false
    WP_DEBUG_LOG: true
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Indéfini
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8mb4
    DB_COLLATE: undefined wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable
    mu-plugins: writable wp_mail_smtp

version: 3.9.0
    license_key_type: lite
    debug: No debug notices found.
    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi there,

    Thanks for writing back and sorry for the delay,

    We will try to replicate this issue in a multi-site setup and get back to you very shortly.

    Regards!

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi there

    Sorry for the late response.

    Are you being able to register users in all of your sub-sites?

    Regards!

    Plugin Support Sandip Pokhrel

    (@sandippokharel)

    Hi there,

    Since we haven’t heard from you in a while, I’m going to go ahead and conclude this thread for now. However, if you have any further questions or if there’s anything else we can assist you with, please feel free to continue the conversation.

    Regards!

    Thread Starter Gregory

    (@quanticconseil)

    Hello, we just use your plugin on one subsite.

Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Reset Password link throws invalid key not fix’ is closed to new replies.