Reset password link sent to user email doesn’t work

  • Resolved tramyle13

    (@tramyle13)


    3 months, 3 weeks ago

    Hi,

    As the subject suggests, the reset password link sent to user email doesn’t work. I think it has something to do with my custom login link. I set up the page for resetting password as /password-reset and set it on the password reset section of the Login and registration form. I put the Forgot password form on that page as well. But the reset link sent to user email directs them to the default WP login page. When I change /wp-login to /password-reset on that link, the reset password form from The Plus appears. Can you help me?

    • This topic was modified 3 months, 3 weeks ago by tramyle13.
Viewing 4 replies - 1 through 4 (of 4 total)

  • Hello @tramyle13
    Thank you for reaching out.

    To address this efficiently, could you please submit ticket on our helpdesk ? This will allow us to investigate the issues from our end and provide you with accurate assistance.

    We appreciate your cooperation and look forward to resolving this matter for you.

    Best Regards.

    Divyang Chaudhary

    (@divyangposimyth)

    Hello?@tramyle13

    It’s been a while since we last heard from you. I hope the issue has been resolved. We are marking this ticket as resolved now.

    If you encounter any further issues or have any concerns, please open a new thread.

    Thank You.

    Have the same issue… Could you share what solved it for you?

    Hello?@clayjobe
    Thank you for reaching out.

    To address this efficiently, could you please submit ticket on our?helpdesk?? Our team will help you on this.

    We appreciate your cooperation and look forward to resolving this matter for you.

    Best Regards.

Viewing 4 replies - 1 through 4 (of 4 total)
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