Reset password is not working

Hi @realsol31

Please make sure the password reset shortcode is properly entered.

The password reset functionality uses cookies. This may work wrong if your site has something that blocks or caches cookies.

Please check if your hosting provider has any server-side cache active, if then exclude your password-set page from that and see if that solves your issue.

If it doesn’t, it may be because of a plugin/theme conflict. Can you do a conflict test and see if the issue goes away? This doc explains how to do a conflict test if you are not sure: How to do a plugin/theme conflict test?

Detailed Documentation: https://docs.ultimatemember.com/article/1518-password-reset-doesnt-work

Regards

Thank you for the reply. Is there a way that I can disable Ultimate’s login and registration features until I have a chance to figure out what might be causing the problem?

Hi @realsol31

Please try installing the?SMTP?plugin and test email to see if it works.

Plugin: WP Mail SMTP
Setup Tutorial: Video

Thanks for the reply. I installed the plug-in and set it up. Received the test email just fine. I then logged out and tried to get a reset password email. While UM said is successfully sent the email, I never received it. I am also using the WP Mail Logging plug in, and it never records an email sent by UM. I have tried to disable both my cache and my Shield Security plugin but I still never receive a reset email. There must be something else blocking it.

@realsol31 Can you please check the spam folder.

Hi @realsol31

This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

Please feel free to re-open this thread if any other questions come up and we’d be happy to help. ??

Regards