Reset Password Email Link Not Working

  • Resolved lynnjoro

    (@lynnjoro)


    4 years, 6 months ago

    The reset password request is sending the email, but the link is returning to the request to change password form and not the reset password form.
    I’ve tried:
    {{home_url}}/login?action=rp&key={{key}}&login={{username}}

    /login is holding [user_registration_my_account]

    /forum-registration is holding the registration form

    both work fine

    the email confirmation link works fine too

    Registration URL: https://www.willowlifecoach.com/forum-registration

    What am I doing wrong?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @lynnjoro,

    I just did a test registration on your site and then tried the reset password option. I received the password reset link in the email but there’s something wrong with that link.
    You have selected the registration page as your account page in the User Registration Settings. Please select the account page here: https://prnt.sc/si33w2 and then see if the rest password functionality works fine or not.

    Let me know and I will get back to you.
    Regards!

    Thread Starter lynnjoro

    (@lynnjoro)

    Thank you. I had two links in my email. One for the registration and one for the account page which I am calling “login”.

    Neither were working.

    I created a new page called my account and but the shortcode in from wordpress instead of elementor like I have it with the registration and previous dashboard page. I reset the main url to my-account and the email.

    Tried again with my-account and it worked, but now I have two dashboard pages. The change password form is working in my-account but the other forms (edit-profile, lost-password, and user logout are endpoints for /login, my origional dashboard. I wish I didn’t have to have 2 dashboard pages to make it work.

    Maybe all the forms work as a shortcode put into elementor widget except change-password?

    Thank you so very much for your time.

    Hi @lynnjoro,

    I think it would be better if our developer team would have a look upon your WordPress instance so you can get rid of two account dashboard. Please contact our developer team here: https://wpeverest.com/contact/ and someone from the team will get back to you.

    We assure you that we will fix the issue so do not worry about it.
    Regards!

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Reset Password Email Link Not Working’ is closed to new replies.