Reset password email has not been sent

  • Resolved radoya

    (@radoya)


    1 year, 6 months ago

    All other emails works fine just this password reset email does not work. I am using sendingblue smtp and check in log but email has not been sent.
    Any idea how to sort this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @radoya,

    We have verified it on our end, and it appears to be functioning correctly. Could you please confirm that you have updated to the latest version, which is 3.0.4.1?
    Also, could you please provide us with the URL of the registration form so that We can test it and get back to you accordingly?

    Regards!

    Thread Starter radoya

    (@radoya)

    Hi.

    Thank you for your fast response.|
    Yes. I am running on latest Version 3.0.4.1?.

    You can access registration page at
    https://www.reportingdiversity.org/registration/

    Thanks.

    Plugin Support sanjuacharya77

    (@sanjuacharya77)

    Hi @radoya,

    Thanks for the URL. When I try to reset the password, it redirects me back to the login page, so it seems that there is a conflict between the plugins or a theme. Could you please deactivate all the other plugins except for User Registration and switch to the default theme to see if it works or not and I will get back to you.

    Regards!

Viewing 3 replies - 1 through 3 (of 3 total)
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