Reset Password Email generated incorrectly

  • Resolved tmacq

    (@tmacq)


    4 years, 10 months ago

    I am using the default password reset form and email that came with UM.

    When a user enters their email and sends a password reset email from https://domain.com/password-reset/
    the email that is sent does not have the actual link to reset their password.
    The button is visible etc, but is not a link

    The reset password email template includes the code:
    <a style="background: #555555; color: #fff; padding: 12px 30px; text-decoration: none; border-radius: 3px; letter-spacing: 0.3px;" href="{password_reset_link}">Reset your password</a>
    yet when the email arrives, the ‘shortcode’ {password_reset_link} hasn’t been changed to a link. In fact, it is missing entirely

    When inspecting the email code, this is what is present for the Reset Password link:
    <a style="background:#555555;color:#fff;padding:12px 30px;text-decoration:none;border-radius:3px;letter-spacing:0.3px">Reset your password</a>
    The actual link is missing…

    Any ideas? Did I miss something glaringly obvious somewhere…?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support mansurahamed

    (@mansurahamed)

    Hi @tmacq,

    Please go to Ultimate Member->Settings->Email->Use HTML for E-mails? , inside your dashboard and check if that is enabled.

    Thanks.

    Thread Starter tmacq

    (@tmacq)

    Yes it is.
    Sorry, forgot to mention that in the previous message.
    Also don’t have any caching plugins setup and have disable any non-essential plugins

    Plugin Support Ultimate Member Support

    (@ultimatemembersupport)

    Hi @tmacq,

    Have you tried to test this on another email client or on the web version?
    Some antivirus/malware software or extensions can block this type of links.

    Regards.

    Thread Starter tmacq

    (@tmacq)

    Yes I have.
    Have tried the following:
    iPhone Mail app
    Mac Mail app
    Web mail.

    Didn’t not work in any of those before.

    I have just tried again and this time it worked… Must have been a glitch in the matrix. Sorry, I’m not sure why it wasn’t working but now it is…?

Viewing 4 replies - 1 through 4 (of 4 total)
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