• Resolved bcpen

    (@bcpen)


    The strange thing is that for the completed order email a piece of text is mailed that I cant find in wordpress (woocommerce/templates/emails/customer-completed-order.php) nor in spacious/woocommerce/emails/customer-completed-order.php (file does not exist). Is there an option to reset the email templates so i might get rid of the extra text (this is text under product line and above subtotal line

    for what it is worth this is woocommerce/templates/emails/customer-completed-order.php:

    `<?php
    /**
    * Customer completed order email
    *
    * This template can be overridden by copying it to yourtheme/woocommerce/emails/customer-completed-order.php.
    *
    * HOWEVER, on occasion WooCommerce will need to update template files and you
    * (the theme developer) will need to copy the new files to your theme to
    * maintain compatibility. We try to do this as little as possible, but it does
    * happen. When this occurs the version of the template file will be bumped and
    * the readme will list any important changes.
    *
    * @see https://docs.woocommerce.com/document/template-structure/
    * @package WooCommerce\Templates\Emails
    * @version 3.7.0
    */

    if ( ! defined( ‘ABSPATH’ ) ) {
    exit;
    }

    /*
    * @hooked WC_Emails::email_header() Output the email header
    */
    do_action( ‘woocommerce_email_header’, $email_heading, $email ); ?>

    <?php /* translators: %s: Customer first name */ ?>
    <p><?php printf( esc_html__( ‘Hi %s,’, ‘woocommerce’ ), esc_html( $order->get_billing_first_name() ) ); ?></p>
    <p><?php esc_html_e( ‘We have finished processing your order.’, ‘woocommerce’ ); ?></p>
    <?php

    /*
    * @hooked WC_Emails::order_details() Shows the order details table.
    * @hooked WC_Structured_Data::generate_order_data() Generates structured data.
    * @hooked WC_Structured_Data::output_structured_data() Outputs structured data.
    * @since 2.5.0
    */
    do_action( ‘woocommerce_email_order_details’, $order, $sent_to_admin, $plain_text, $email );

    /*
    * @hooked WC_Emails::order_meta() Shows order meta data.
    */
    do_action( ‘woocommerce_email_order_meta’, $order, $sent_to_admin, $plain_text, $email );

    /*
    * @hooked WC_Emails::customer_details() Shows customer details
    * @hooked WC_Emails::email_address() Shows email address
    */
    do_action( ‘woocommerce_email_customer_details’, $order, $sent_to_admin, $plain_text, $email );

    /**
    * Show user-defined additional content – this is set in each email’s settings.
    */
    if ( $additional_content ) {
    echo wp_kses_post( wpautop( wptexturize( $additional_content ) ) );
    }

    /*
    * @hooked WC_Emails::email_footer() Output the email footer
    */
    do_action( ‘woocommerce_email_footer’, $email );

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello @bcpen ,

    The most common use of email template override is done via the theme. Please check under your active theme folder for this folder – /woocommerce/emails/customer-completed-order.php

    In case you do not see any folder like this, Can you please run through these tests and let me know how it goes?

    1. Switch to a default theme i.e. Twenty Twenty / Storefront
    2. Deactivate all plugins except WooCommerce and then activate them one by one to figure out the faulty one.

    Test your feature after each activation/deactivation. More details on the conflict test here.

    You can also re-install WooCommerce to avoid any customization on the email templates. Please do keep a full backup of your site before performing this test. Here are more details on Installing and Uninstalling WooCommerce

    If the above does not help please share your WooCommerce configuration details from wp-admin > WooCommerce > Status so we can understand a bit more about the problem.

    Thank you ??

    Thread Starter bcpen

    (@bcpen)

    FOUND IT!!!!

    it was hidden as text under Purchase note under products

    thanks! you can close this one!

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Reset email templates’ is closed to new replies.