Reset email taking too long

  • Resolved pookusmaximus

    (@pookusmaximus)


    6 years, 5 months ago

    I have installed Wordfence on a client site to which I do not have FTP access, and I was locked out by my own hard rules for using an old password. However, upon attempting to reset, the reset email is taking hours to arrive, and is invalid before I receive it. It’s quite urgent that I log in and take care of some security concerns — any thoughts on how we can fix this issue without being able to rename the plugin folder?

    The page I need help with: [log in to see the link]

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  • Hi @pookusmaximus

    The password reset email is the same sent by WordPress, so getting it delayed means that there is something wrong in the mail server configuration that is causing this issue, you need to reach out to your web host regarding this issue.

    Unfortunately, there is no other way to “forcefully regain access to your site” that doesn’t include connecting to your site via FTP or SFTP.

    Thanks.

Viewing 1 replies (of 1 total)
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